Medical Secretary III

Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records,sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, andoperates office equipment.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical)operating in a “hands on” environment. The majority of time is spentin the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations,provides assistance and training tolower level employees, and problems typically are not routine and require analysis to understand. 

Job Overview 

This position is responsible for overseeing the day-to-day secretarial, routine office, supply ordering, and other operational tasks in support of a single site.  This includes planning, organizing,assigning and directing staffing needs.Plans work schedules for all physician support assignments. 

Job Description 

Minimum Qualifications: 

1. High School diploma or equivalent. 

2.  Three (3) years of experience ina healthcare including staffing and scheduling. 

Preferred Qualifications: 

1.Associate’s orBachelor’s degree. 

2.Five (5) years of experience ina healthcare including staffing and scheduling. 

Duties and Responsibilities: Theduties and responsibilities listedbeloware intended to describe the general nature of work and are not intended to be an all-inclusive list. Other dutiesand responsibilitiesmay be assigned. 

1.Schedules appointments for physician visits, diagnostic procedures, tests, and preventative visits.  

2.Sets-up andmaintains office records,patient and office files, periodically reviewing for accuracy and updating information. 

3.Handles routine administrative details for the Medical Office.  

4.Verifies insurance on every registration and educates patients on their insurance status.  

5.Completes prior insurance authorizations and pre-certifications for patient procedures.  

6.Communicates withpatientregarding their financial responsibilities for the procedure and discuss anybad debt or collection history.  

7.Secures monies collected during shift and post collections to each patient account with precision.  

8.Submits orinquires about patient referrals ina timely fashion,utilizing CPT codes and ICD 9 codes, into the POS machine and REVS Internet for optionsregarding submission or retrieval of referrals. 

9.Answers telephone calls and triages nature of call as urgent,acute or routine based on medical knowledge.  

10.Acts as receptionist by greeting and directing patients,visitors and vendors. Maintains professional attitude andprovides positive, welcoming environment. 

11.Enters standing orders in the computer system for patients who present with weekly or monthly lab testing requirements.  

12.  Maintains daily quality assurance report and review all patient accounts ensuring that insurance has been verified, subscriber field is correct, patient demographics are correct, employer name is correct, etc.  

13.Follows office procedure during any computer downtime operation.  

14.Opens and closes the office.  

15.Receives all transcription and lab correspondence and other documentationpertaining to patients and routes appropriately for required signatures according to established policies and procedures and by law. 

16.Maintains proper documentation in the medical records to ensure compliance with both quality and legal requirements. 

17.Interfaces with other physician offices handling specific procedures and requirements.  

18.Manages all patient existing tasks including, but not limited to, scheduling of follow up appointments.Provides patient educationregarding the guidelines of the office. 

19.Processes incoming mail and lab work.  

20.Maintains and orders office supplies andmaintainappropriate level of supplies for all departments within the clinic to use.Assist in the care and maintenance of equipment. 

21.Monitors any sick calls and potential staffing issues and works with the Site lead daily to find replacement staff tomaintain adequate levels.  

22.Collaborates with Site Lead and physicians on any site-specific training of new hires, and re-training. Monitors progress of new hires to make sure they areoperating under theappropriate protocols and guidelines to ensure patient safety. Reports any potential issues to the Site Leadimmediately.  

23.Checks in with site staff daily andmaintains a presence in their location. 

24.Registers patients and gathers or matches patient information such asrecord numbers, dates of birth, addresses,etc). 

25.Communicates with insurance vendors on the phone on the patient’s behalf.  

26.Retrieves medical necessity documentation, ICD 10 codes and CPT codes andsubmits them for insurance review. 

27.Determines costs of procedures via order entry or charge reference manual. 

28.Assesses each patient on their financial status and insurance status and educate them about their options for coverage, financialassistance or payment process. 

29.Collects payment due for each procedure or office visit andprovide change and/or receipt to patient. 

30.Responsible for communicating with patient, physician and insurance company on all authorizations and their status. 

31.Runs money journal at the end of shift andensure balance between postings and collections. 

32.Turns in monies to assigned cashier accountant. 

33.Books appointments based on patient need and communicate instructions to patient depending on type of appointment needed. 

34.Pulls orders each timepatient presents for testing. Communicates any discrepancies to hospital laboratory staff. 

35.Secures all procedure rooms,equipment and doors in their proper mode for start or close of day.  

36.Responsible for disarming and arming alarm system daily. 

37.Sets up physician scheduling daily and pullcharts as necessary. 

38.Gathers medical records for record release. 

Physical Requirements:  

1. Frequent sitting, occasional standing or working, and lifting of 10-15lbs. 

2. May be exposed to dust and other typical office-like discomforts. 

3. Manual dexterity using fine hand manipulations for computer keyboard operation. 

4. Requires ability to see computer screen and read reports. 

5. Requires ability to hear instructions from physicians and other clinical or nursing staff. 

Skills & Abilities: 

1. Computer literacy required including familiarity with word processing programs and electronic spreadsheets and facility in learning new applications. 

2. Excellentinterpersonal andcustomer service skills including excellent interpersonal and telephone skills.  

3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies. 

4. Strong business skills, including understanding of health careexpenses, billing,revenue, and reimbursement models and how they affect business plans.   

5. Ability to develop recommendations based on analysis and lead teams and drive to decisions.   

6. Excellent organizational skillsrequired with attention to detail.  

7. Knowledge of medical terminology. 

8.Ability to work independently with a minimum of supervision in routine matters.  

9.Excellentorganizational skills. 

10.Ability to prioritize work and be flexible with work assignments. 

11.Self-motivated. 

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: