VI
Event Management - ITOM & AIOps
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
2 weeks ago
- AI
- Machine Learning
- ServiceNow
- AIOps
- Dynatrace
- SNMP
- IntegrationHub
- PowerShell
- Python
- Bash
- Change Management
- Information Systems Security
- SIEM
- Azure
- AWS
- GCP
- ITIL
- Devops
2 weeks ago
About The Client:
A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.
About The Job:
- The Systems Programming Analyst is responsible for the end-to-end lifecycle management—including evaluation, design, development, testing, implementation, operational maintenance, protection, and support—of Information Services (I.S.) technology assets.
- This role focuses on monitoring, alerting, automation, and observability platforms, with a strong emphasis on ServiceNow IT Operations Management (ITOM), AIOps capabilities, and enterprise integrations.
- The analyst ensures the reliability, scalability, and resilience of technology ecosystems across mainframe, midrange, distributed, and cloud environments.
- The position contributes to the management and optimization of third-party infrastructure, applications, and appliances, and plays a key role in advancing event intelligence, automation maturity, and operational visibility.
Technology Lifecycle & Platform Ownership
- Perform full lifecycle management (evaluation, design, development, testing, implementation, maintenance, and support) of technology assets, including monitoring, alerting, and automation systems
- Support and enhance ServiceNow ITOM modules (Event Management, Discovery, Service Mapping, Cloud Management, and AIOps).
- Contribute to governance and operational support of third-party observability and infrastructure tools integrated with ServiceNow.
- ServiceNow ITOM, Event Management & AIOps
- Design, configure, and optimize ServiceNow Event Management, including:
- Event ingestion, normalization, deduplication, and correlation
- Alert aggregation and noise reduction strategies
- Predictive alerting, anomaly detection, and event intelligence
- Machine learning–driven root cause analysis and pattern recognition
- Maintain integrations between ServiceNow and monitoring tools (e.g., Opsview, Netcool/Omnibus, Snare, Broadcom DX APM SaaS, Dynatrace, ITNM, SNMP, CA APM, Everbridge, etc.)
- Monitoring, Observability & Alerting Strategy
- Architect and implement enterprise-wide observability solutions across metrics, logs, traces, and events
- Define alerting standards aligned with operational priorities and SLAs
- Partner with engineering and operations teams to improve signal-to-noise ratio and reduce alert fatigue
- Automation & Orchestration (ITOM + Runbook Automation)
- ServiceNow Flow Designer / IntegrationHub
- Scripting (PowerShell, Python, Bash)
- Implement auto-remediation and runbook automation to reduce manual operational effort
- Integrate monitoring and event platforms with Incident, Problem, and Change Management workflows
- Security & Compliance
- Support the design and implementation of the Information Systems Security model across:
- Mainframe, midrange, distributed (x86/x64), cloud, mobile, and endpoint devices
- Ensure monitoring platforms align with security, audit, and compliance requirements including but, not limited to password rotation and certificate management
- Partner with all UTG product teams to integrate event monitoring (SIEM) and observability platforms in support of their business systems and services
- Continuous Improvement & Engineering Excellence
- Identify and implement technologies and processes to improve reliability, efficiency and availability
- Drive adoption of AIOps, automation-first practices, and SRE-aligned principles
- Utilize standardized tools and methodologies for assignments of moderate risk, complexity, and impact
- Experience :- 8+ Year relevant in Event Management & ITOM
- ServiceNow ITOM (Event Management, Discovery, Service Mapping, Integration Hub)
- AIOps (event correlation, anomaly detection, ML-driven insights)
- Monitoring & Observability tools (Dynatrace, Netcool/Omnibus, Broadcom DX APM, Opsview, SNMP, Everbridge, etc.)
- Scripting (Python, PowerShell, Bash) for automation workflows
- Cloud platforms (Azure, AWS, GCP) with hybrid enterprise environments (mainframe, midrange, distributed systems)
- API & Integrations between observability platforms and ITSM toolsets
- Bachelor’s Degree (or international equivalent) in Computer Science or a related field – Preferred
- Experience managing projects, including planning, coordination, and execution across cross-functional teams
- Experience in directly managing vendor relationships in terms of support, maintenance, etc.
- Strong experience with ServiceNow ITOM, including Event Management, Discovery, Service Mapping, and Integration Hub
- Familiarity with AIOps concepts and platforms (event correlation, anomaly detection, ML-driven insights)
- Experience with monitoring/observability tools: Opsview, Netcool/Omnibus, Snare, Broadcom DX APM SaaS, Dynatrace, ITNM, SNMP, CA APM, Everbridge, etc.
- Scripting/programming (Python, PowerShell, Bash)
- Experience with APIs and integration between observability platforms, collaboration tools and ITSM toolsets
- Infrastructure & Platform Knowledge
- Experience supporting hybrid enterprise environments:
- Mainframe, midrange, distributed systems (x86/VM), and cloud
- Familiarity with cloud platforms (Azure, AWS, GCP preferred)
- Process & Operational Excellence
- Strong understanding of ITIL processes (Incident, Problem, Change)
- Experience integrating monitoring platforms with ServiceNow ITSM workflows
- Exposure to SRE, DevOps, and automation-driven operations models
- Strong analytical and systems thinking capabilities
- Ability to translate operational needs into technical solutions
- Effective collaboration across I.S., engineering, and business teams
- Continuous improvement mindset with focus on automation and resilience
- Reduction in event noise and alert fatigue through ServiceNow Event Management integration and optimization
- Increased automation coverage and auto-remediation rates
- Improved system availability, performance, and resiliency across platforms
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.
Unlock Rewards:Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE:VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status
Event Management - ITOM & AIOps · VARITE INDIA PRIVATE LIMITED