Principal Product Sustenance Engineer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.

Company URL:

Eurofins IT Delivery Center India - Eurofins Scientific

Eurofins - We are Testing for Life

Eurofins - IT division in enabling the business

Job Title: Principal Product Sustenance Engineer

Work Location: Bangalore

Work mode: Hybrid

Shift timings: 12:00 PM to 9:00 PM IST

Job Description:

Role Purpose

Responsible for theoperational excellence, reliability, and validated state of centrally managedlaboratory and business-critical IT applications supporting regulated QC and GxP environments.

The role focuses onday-to-day operations, compliance, stability, and lifecycle management of laboratory applications such asEmpower, NuGenesis, LabSolutions, and similar systems, ensuring systems remain compliant, available, and fit for purpose across BPT sites.

This position works closely withQA, CSV, Infrastructure, vendors, and business stakeholders to maintain validated systems, support audits, and deliver controlled system changes.

Key Responsibilities

Operational Support & Stability

• ProvideLevel 2 / Level 3 operational support for centrally managed laboratory and enterprise applications, managing incidents acrossP1 to P4 severity levels in line withITIL best practices.
• Performregular maintenance, upgrades, patching, preventive maintenance, and system health checks.
• Proactively monitorapplications, databases, and virtualized environments to prevent service disruption.

Compliance, Quality & CSV

• Ensure systems operate in compliance withGxp, data integrity, and internal quality requirements.
• Contribute to Computer System Validation (CSV) activities, including:
  • IQ, OQ, PQ execution
  • Risk assessments
  • Data integrity verification
• Ensure alignment withGAMP 5,21 CFR Part 11, andEU Annex 11 principles.
• Support internal and customer audits, inspections, and validation reviews.

Incident, Change & Problem Management

• Manage and coordinateincident, change, problem, and exception management activities.
• Supportroot cause analysis and contribute toCAPA definition and follow‑up.
• Collaborate withInfrastructure, QA, CSV teams, and vendors to resolve issues efficiently.

Laboratory Application Ownership

• Act as atechnical subject matter expert for core laboratory applications, like:
  • Empower
  • NuGenesis
  • LabSolutions
  • Other regulated laboratory systems as required (e.g. CDS, SDMS, instrument control software)
• Coordinate software upgrades, configuration changes, and lifecycle decisions in collaboration with central teams and sites.
• Interface with application vendors to troubleshoot issues and apply best practices.

Automation & Technical Enablement

• Develop and maintainoperational automation scripts to improve stability, monitoring, and repeatability.
• Supportcontrolled automation initiatives (e.g. job scheduling, scripted maintenance, validation support activities) where aligned with operational needs and compliance.

Infrastructure, Virtualization & Databases

• UsePowerShell and scripting to automate routine tasks, monitoring, and administrative actions.
• Prepare and maintainautomated jobs and scheduled tasks supporting application operations.
• Demonstrate working knowledge ofdatabases (Oracle, SQL) relevant to laboratory applications.
• Supportvirtual machine (VM) environments, including:
  • VM build and configuration
  • Maintenance of validated VM images (experience in VM image creation is a strong advantage)

Documentation, Reporting & KPIs

• Create and maintaintechnical documentation, operational procedures, and system descriptions.
• Support preparation ofvalidation and audit documentation.
• ProduceKPIs, operational metrics, and service reports related to system availability and performance.

Working Model & Availability

• Willingness towork outside business hours or weekends on rare occasions, based on:
  • Planned IT changes
  • Critical incidents

Key Competencies & Skills

• Strong experience inIT operations within regulated (GxP) environments
• Solid understanding ofCSV, data integrity, and validation lifecycle
• Hands-on experience withlaboratory applications (Empower, NuGenesis, LabSolutions or similar)
• Proficiency inPowerShell / scripting
• Good knowledge ofOracle and SQL databases
• Experience withvirtualized environments; VM image creation is a strong plus
• Strong collaboration skills withQA, CSV, Infrastructure, vendors, and business users
• Analytical, structured, and risk-aware mindset

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related Engineering field.