IT Solutions Operations Engineer (Applications Support)

Why are we here?

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In a nutshell

As an IT Solutions Operations Engineer you will be responsible for theoperational excellence, reliability, and validated state of centrally managedlaboratory and business-critical IT applications supporting regulated QC and GxP environments.

The role focuses onday-to-day operations, compliance, stability, and lifecycle management of laboratory applications such asEmpower, NuGenesis, LabSolutions, and similar systems, ensuring systems remain compliant, available, and fit for purpose across BPT sites.

This position works closely withQA, CSV, Infrastructure, vendors, and business stakeholders to maintain validated systems, support audits, and deliver controlled system changes.

Where will you be based and what business will you support?

Based in Barcelona, Spain; you will join a globally distributed team in support of our Eurofins BioPharma Product Testing business.

How can you help us?

You will work on the following main areas:

Operational Support & Stability, to:

• ProvideLevel 2 / Level 3 operational support for centrally managed laboratory and enterprise applications, managing incidents acrossP1 to P4 severity levels in line withITIL best practices.
• Performregular maintenance, upgrades, patching, preventive maintenance, and system health checks.
• Proactively monitorapplications, databases, and virtualized environments to prevent service disruption.

Compliance, Quality & CSV, to:

• Ensure systems operate in compliance withGxP, data integrity, and internal quality requirements.
• Contribute to Computer System Validation (CSV) activities, including:
  • IQ, OQ, PQ execution
  • Risk assessments
  • Data integrity verification
• Ensure alignment withGAMP 5,21 CFR Part 11, andEU Annex 11 principles.
• Support internal and customer audits, inspections, and validation reviews.

Incident, Change & Problem Management, to:

• Manage and coordinateincident, change, problem, and exception management activities.
• Supportroot cause analysis and contribute toCAPA definition and follow‑up.
• Collaborate withInfrastructure, QA, CSV teams, and vendors to resolve issues efficiently.

Laboratory Application Ownership, to: 

• Act as atechnical subject matter expert for core laboratory applications, like:
  • Empower
  • NuGenesis
  • LabSolutions
  • Other regulated laboratory systems as required (e.g. CDS, SDMS, instrument control software)
• Coordinate software upgrades, configuration changes, and lifecycle decisions in collaboration with central teams and sites.
• Interface with application vendors to troubleshoot issues and apply best practices.

Automation & Technical Enablement, to:

• Develop and maintainoperational automation scripts to improve stability, monitoring, and repeatability.
• Supportcontrolled automation initiatives (e.g. job scheduling, scripted maintenance, validation support activities) where aligned with operational needs and compliance.

Infrastructure, Virtualization & Databases, to:

• UsePowerShell and scripting to automate routine tasks, monitoring, and administrative actions.
• Prepare and maintainautomated jobs and scheduled tasks supporting application operations.
• Demonstrate working knowledge ofdatabases (Oracle, SQL) relevant to laboratory applications.
• Supportvirtual machine (VM) environments, including:
  • VM build and configuration
  • Maintenance of validated VM images (experience in VM image creation is a strong advantage)

Documentation, Reporting & KPIs, to:

• Create and maintaintechnical documentation, operational procedures, and system descriptions.
• Support preparation ofvalidation and audit documentation.
• ProduceKPIs, operational metrics, and service reports related to system availability and performance.

Are you our kind of extraordinary?

You have:

• Strong experience inIT operations within regulated (GxP) environments
• Solid understanding ofCSV, data integrity, and validation lifecycle
• Hands-on experience withlaboratory applications (Empower, NuGenesis, LabSolutions or similar)
• Proficiency inPowerShell / scripting
• Good knowledge ofOracle and SQL databases
• Experience withvirtualized environments; VM image creation is a strong plus
• Strong collaboration skills withQA, CSV, Infrastructure, vendors, and business users
• Analytical, structured, and risk-aware mindset

You are:

• A strong communicator in English (written/oral).
• A fast learner.
• Self-motivated with a can-do attitude.

What else should I know? 

Working Model & Availability

Willingness totravel up to 20% to support sites, projects, or audits.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 65,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.