Technical Account Manager

We are looking for a customer-focused and technically skilled Technical Account Manager (TAM) to join our team. This is an exciting opportunity for a professional who enjoys building strong customer relationships while helping organizations maximize the value of their technology investments.

The TAM should be a customer-facing technical advisor who helps ensure a client gets the most value from Cisco products and services, usually by combining deep technical guidance with proactive account support. In practice, the TAM acts as a bridge between the customer, Cisco support, and Cisco product teams to improve adoption, stability, and outcomes.

This role is ideal for well-rounded technical engineers who combine solid technical experience in Networking and Cisco Technologies coupled with excellent communication and stakeholder management skills.

Responsibilities

• Location :The main location is Athens, Greece. However, this is hybrid role where at least 1-2 days/week will be on customer’s site.

• Key Responsibilities :
• Build and maintain trusted relationships with customer IT, engineering, and operations teams.
• Act as the primary technical advisor for a portfolio of customers, understanding their business objectives and technical priorities.
• Provide proactive guidance on Cisco solutions, helping customers optimize performance, reliability, and adoption.
• Conduct technical health checks, review deployments, and recommend improvements and best practices.
• Coordinate and manage technical escalations, collaborating with internal support and engineering teams to drive timely resolution.
• Translate complex technical topics into clear business outcomes for both technical and non-technical stakeholders.
• Support customers with technology planning, solution optimization, and roadmap discussions.
• Identify potential risks and provide recommendations to improve operational stability and customer success.

• Minimum Qualifications :
• 5+ years of experience in a customer-facing technical role such as Technical Account Manager, Network Engineer, Systems Engineer, Technical Consultant, or similar.
• Hands-on experience with Cisco networking technologies, such as Enterprise Networking, Routing & Switching, Data Center, ACI, or related solutions.
• A strong understanding of networking concepts and infrastructure environments.
• Exposure to Cisco technologies through implementation, support, consulting, or operations.
• Experience managing customer relationships and working with multiple stakeholders.
• Excellent communication, presentation, and problem-solving skills.
• Ability to understand business requirements and translate them into technical recommendations.
• Experience coordinating technical incidents or escalations in a structured and customer-focused manner.
• A proactive mindset with a passion for delivering outstanding customer experiences.
• Ability to combine architectural depth with pre-sales best practices to drive adoption and stability.

• Preferred Qualifications :
• Cisco Certifications such as CCNA, CCNP, CCIE, CCDE or any other relevant certification.
• Experience supporting enterprise customers in complex IT environments.
• Familiarity with IT service management practices or customer success methodologies is beneficial.

• Language Qualifications :
• Greek (strongly preferred)
• English (Fluent)

• Permanent (indefinite) employment contract, offering long-term career stability.
• Private Insurance Coverage.
• A hybrid working model, combining flexibility with regular on-site customer engagement in Athens, Greece.