Customer Service Representative (Portuguese Speakers)

The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.

• Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.
• Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.
• Training, educating, and guiding the customer on all supported applications as per the customer’s requirements.
• Preparing the needed documentation.
• Collaborating with internal and external stakeholders and organizations.
• Delivering any other tasks assigned by the direct leader or manager.

• Comprehensive Benefits: Enjoy a robust benefits package including private insurance.
• Job Security: Benefit from an indefinite contract.
• Inclusive Environment: Thrive in a diverse and inclusive work environment.
• Career Growth: Access equal opportunities for career advancement.
• Continuous Learning & Training: Gain access to a wide range of Cisco courses and training materials, alongside soft and hard skills development led by Estarta experts.
• On boarding Phase: The first month includes full-time training, Monday to Friday, 09:00-17:00, fully remote upon training Completion. 
• Employment Status: Full-time.
• Working Hours for Full Time:AMER Region (15:00 - 23:00).
• Fixed Salary: 1.200 gross/per month.