Equipment Service Technician San Diego, CA

• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Tuition assistance

•  Drive:  Make things happen.  Don't wait for things to happen.
• Grit:  Stand up and fight.  Don't quit.
• Humility:  Check your ego at the door.  Don't be arrogant.
• Others First:  Think we over me.  Don't be selfish.
• Joy:  Take a positive approach.  Don't kill the vibe.

• Travel 75% with some weekends and evenings required.
• Troubleshoot equipment operating and maintenance issues with customers by telephone and guide them through adjustments and minor repair procedures.
• Document all activities in CRM to increase efficiency in daily time management, provide management with visibility/reporting and identification of sales opportunities.
• Work with IMI Customer Experience Team on advising users about equipment operating issues and completion of minor repairs/adjustments.
• Available for emergency and service work, including travel to customer site to resolve issues.
• Work toward satisfactory solutions to major issues which will include site visits and discussion with leadership and customer service.

• Pre-installation calls for the purpose of coordinating and confirming customer requirements.
• Follow-up calls with customers after installation or service has been completed.
• Coordinate orders with customer, Sales, and Operations.
• Pre-installation site visit if necessary.
• Travel to customer locations to install new equipment and perform service and preventive maintenance on existing equipment within the United States and Canada.
• Provide onsite training for equipment operators and managers on proper and safe use of equipment, optimization of equipment, and suggested maintenance schedule.
• Collaborate with Sales, Marketing, and Product Development with observations and suggestions for securing and expanding business relationships with customers.
• Participate in periodic ongoing training to improve product knowledge and competitive position.
• Conduct service audits to ensure customers operating within service agreements have minimal downtime.
• Work with New Product Development as needed.
• Work with Sales Team identifying new sales opportunities and testing across MILCURE solutions.

• Education:  High school diploma or GED required.  Graduate of technical or trade school preferred.  Equivalent experience will be considered on a case-by-case basis.
• Experience:  3 – 5 years’ experience in the maintenance and repair of high-volume industrial and/or commercial equipment and machinery.  Experience with blasting equipment and machinery is a plus.  

• High mechanical aptitude with hands-on experience.  Electrical knowledge is a plus.
• Proven ability to complete installation and maintenance assignments on time with first visit resolution.
• Ability to travel frequently and independently for multi-day periods within the U.S. and Canada.
• Able to plan travel and book airline, rental cars, and hotel accommodations.
• Positive, upbeat disposition and excellent communication/interpersonal skills.
• Ability to regularly lift 50 lbs. and to move as much as 100 lbs.
• Capable of working in hot, cold, and shop environments.
• Valid driver’s license with clean driving record.
• Equipment layout and design experience is a plus.
• Proficiency with PCs and applicable software, including word processing, spreadsheets, and customer database applications.

This is a remote position.