Technical Support Specialist

ESSENTIAL RESPONSIBILITIES:

•    Ensure compliance with Manage the Job Cycle (MtJC) process
•    Subject Matter Expert for their area of support
•    Support the field technically through different media ( online , phone calls and technical papers)
•    24/7 Support for Critical Operations in the field when needed 
•    Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database
•    Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
•    Raise an alert across the Service Delivery organization whenever an unfamiliar  technical issues arises on a job
•    Coach other technical resources in their area of expertise
•    Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
•    PL specific responsibilities
•    Handles special projects as required

QUALIFICATIONS/REQUIREMENTS:

•    Bachelor’s degree in science, technology, engineering or mathematics 
•    Displays initiative, is self-driven & flexible
•    Strong analytical and problem solving skills
•    Ability to develop and mentor others
•    Availability on call outside of normal business hours
•    Good communication skills

DESIRED CHARACTERISTICS:

•    Thorough understanding of PL technology and Service Delivery requirements 
•    Significant operational experience
•    End to End knowledge of the drilling and completion process is an advantage
•    Ability to learn and use various computer tools to prepare data and visualizations for analysis
•    Ability to work independently  

Reports To: Service Delivery Technical Manager