ServiceNow Platform Architect

We're looking for aServiceNow Platform Architectto join our team in Spain in a remote working mode. In this client-facing role, you will partner with ServiceNow and its enterprise customers to lead architecture and design initiatives for large-scale ServiceNow implementations. You will act as a trusted advisor, translating complex business requirements into scalable technical solutions while driving modernization, workflow optimization and cloud-native best practices. This role requires deep architectural expertise, consulting experience and the ability to operate in fast-paced, high-impact environments for global organizations.

Responsibilities

• Define and own enterprise-level architecture for ServiceNow platform implementations, ensuring scalability, governance and performance
• Lead workshops with customer stakeholders to understand business needs and convert them into actionable technical designs
• Drive the adoption of best practices for ServiceNow development, integration and workflow automation
• Apply AI capabilities within the platform to optimize operations, enhance automation and deliver tailored solutions
• Oversee technical delivery, ensuring alignment to enterprise architecture, security and compliance standards
• Collaborate with cross-functional teams, including developers, product owners and client program leads
• Participate in program governance forums, providing architectural input for steering decisions
• Act as a senior escalation point for resolving complex technical challenges and risks
• Create comprehensive design documentation and contribute to knowledge sharing across teams

Requirements

• 12+ years of progressive experience within professional services, consulting or enterprise architecture roles
• Strong background in ServiceNow platform architecture with proven large-scale delivery expertise
• Experience leading complex programs involving workflow automation and digital transformation
• ServiceNow certifications in key workflows and/or Certified Technical Architect (CTA) or Certified Master Architect (CMA)
• Solid understanding of cloud application technologies, integrations and enterprise security compliance
• Demonstrated ability to independently execute programs, manage risk and drive resolution of complex issues
• Proficiency in leveraging AI for workflow optimization or tailored platform solutions
• Strong communication skills to engage diverse audiences, including technical and non-technical stakeholders
• Industry domain expertise in Technology, Media & Telecom (TMT) or System Integration Landscape (SIL) preferred
• Bachelor’s or advanced degree in Information Technology, Computer Science or a related field

Nice to Have

• Experience with multi-instance ServiceNow environments at enterprise scale
• Knowledge of advanced AI-enabled features for ServiceNow platform
• Familiarity with ITIL processes and enterprise service management best practices