Application Support Engineer

We are seeking anApplication Support Engineer to provide operational and technical support for back-office trading systems, including password resets, account unlocks, credit calculations and incident resolution. The role is responsible for daily checks, monitoring and release management of middle and back-office applications, ensuring minimal disruption and proactive maintenance.

Working hours: Mon-Fri, 10:30–20:00 GE (summer) and 11:30–21:00 GE (winter)

Responsibilities

• Deliver high-quality support for internal business applications
• Resolve incidents and service requests per SLAs
• Perform daily system checks and report status
• Support application releases and configuration changes
• Run core processes (Change/Problem Management, audits, patching)
• Identify and implement improvements for performance and automation
• Maintain relationships with internal teams and vendors

Requirements

• 2+ years of experience in Application Support Tools and Information Technology Infrastructure Library (ITIL)
• Knowledge of SQL and NoSQL databases (Oracle, MySQL, MongoDB)
• Familiarity with operating systems such as Windows, Linux and Unix
• Expertise in cloud platforms including AWS, Azure and Google Cloud
• Skills in programming for automation and small changes
• Understanding of Software Development Life Cycle (SDLC) and basic networking concepts
• Strong problem-solving and communication skills
• Customer service focus, adaptability and a team-oriented mindset
• Good time management and commitment to continuous learning

Nice to Have

• Familiarity with Azure DevOps and ServiceNow
• Background in Energy, Trading and Risk Management
• Knowledge of Exchange Traded Financial Instruments
• Understanding of Enterprise Applications