UI/UX Researcher

We are seeking aUI/UX Researcher to further the UX research practice at Hotel Corporation. The ideal candidate is a creative, passionate, pragmatic thinker who can identify opportunities to use research to help teams solve problems and analyze customer behaviors to create innovative experiences in a fast-paced environment. The role will divide time equally between the Sales/Meetings and Events team and the Search team, serving as an expert consultant for product teams who want to understand guest and customer sentiment and behaviors.

Responsibilities

• Design and conduct complex qualitative and quantitative research about guests, members, owners, and colleagues that benefits multiple product teams
• Act as steward of research findings, collecting them centrally and distributing them to relevant teams and groups
• Bring new and cutting-edge research techniques in service of product team needs
• Facilitate research goals from product teams and stakeholders according to product and business roadmaps
• Execute usability testing
• Demonstrate a commitment to the client's core values

Requirements

• 2+ years of experience as a user experience researcher
• Experience in digital web, mobile web, and native app research, with B2C research preferred
• Expertise in conducting interviews, surveys, contextual inquiry, usability testing, and unmoderated user experience research techniques in service of clearly defined research goals
• Skills in research design, facilitation, and analysis
• Capability to clearly communicate relevant research findings through presentations and written documentation
• Experience working with other researchers, designers, and product teams to drive design thinking and lean/agile best practices and tools
• Experience overseeing and conducting research projects with enterprise software in complex user environments
• Background in hypothesis-driven, continuous learning and evolving the design and discovery process of modern product development with actionable research insights
• English proficiency at B2 level or higher