Entrepreneurship Program Manager

Our team is guided by a set of unique core values that drive our culture:

·       Always Evolving

·       CEO of Our Own Responsibilities

·       Come to the Rescue

·       Do the Right Thing

·       Lead the Standing Ovation

Position Responsibilities

·       Manage the day-to-day coordination, administration, and execution of SURGE programs, workshops, events, and member initiatives, ensuring timelines, logistics, communications, partner involvement, data, and follow-up stay organized and on track

·       Maintain accurate member, program, event, engagement, referral, and outcome data in CRM and reporting systems to support grant reporting, metrics tracking, dashboards, documentation, and program impact reporting

·       Support member recruitment, onboarding, engagement, retention, and renewal processes through clear communication, organized tracking, consistent follow-up, and a welcoming member experience

·       Help SURGE members and entrepreneurs navigate available programs, referrals, coaches, mentors, resource partners, and community resources while learning the entrepreneurial ecosystem over time

·       Collaborate with marketing and events staff on program promotion, registration, logistics, communications, post-event follow-up, prospective member tracking, and timely next steps

·       Use data, member feedback, and ecosystem insights to recommend improvements to programming, engagement, and member support

Preferred Skills

·       Interest in learning about entrepreneurship, startups, and venture creation; prior direct experience in the startup ecosystem is helpful but not required

·       Extremely detail-oriented with the ability to plan ahead, manage day-to-day tasks, adapt to changing priorities, and follow through

·       Strong program, project, administrative, and systems management skills, including maintaining accurate records, organizing information, tracking timelines, and managing follow-up

·       Comfortable using CRM systems, data entry, data quality practices, metrics tracking, reporting, and other tools that support organized program management

·       Strong relationship-building and collaboration skills with the ability to work well with entrepreneurs, partners, community members, founders, coaches, mentors, service providers, and internal team members

·       Exceptional communication skills, including written, verbal, presentation, facilitation, one-on-one support, and constructive feedback

·       Adaptable and comfortable working with fast-moving entrepreneurs, shifting priorities, ambiguity, and frequent interruptions

·       Self-starter with the ability to identify what needs to be done, work independently, and follow through

Qualifications & Experience

·       Minimum of 2 years of relevant experience required.  Experience in program coordination, project management, operations, member support, customer success, community management, entrepreneurship support, or startup environments preferred

·       CRM management, data entry, metrics tracking, reporting, or data quality 

·       Government grant procurement and/or grant management experience a plus

Hours & Location

·       Full-time, 40 hours per week

·       In-person, Holland, MI

·       Some evenings and early mornings required.

Supervisor: Vice President of Entrepreneurship

Benefits We Offer

·       160 hours of paid time off, 10 paid holidays plus 1 floating holiday

·       401k 3% contribution up to 7% match

·       Medical, dental, and vision healthcare for full-time employees

·       Employee Assistance Program

·       Most benefits begin day one