Enrollment Specialist

About The Community Group (TCG)

The Community Group (TCG) is a private non-profit organization, based in Lawrence, MA whose mission is to create, manage, and nurture high-quality programs focused on education and related services that support families. TCG was founded in 1970 as the Community Day Care Center of Lawrence, a preschool with an enrollment of 20 children, since inception we have grown to an agency that manages: a successful charter public school, education and care programs dedicated to the healthy development of infants, toddlers, preschoolers, and school-age children, a robust out-of-school time enrichment program, resources that facilitate access to early education and care for families, including a Child Care Resource and Referral program, and a training and workforce development program to help shape the next generation of educators.

About the Program Support Team

The Program Support Team provides administrative, enrollment, placement, and family support services to children and families across the agency. The team consists of staff who work collaboratively to connect families with available programs, support access to services, and ensure a smooth and responsive experience for families. This team plays a critical role in strengthening coordination across programs and helping families access the care and resources they need.

Role Summary:

The Program Enrollment Specialist manages an assigned portfolio of accounts, provides backup support for front desk operations, and ensures compliance with EEC policies for supportive, income-eligible, and voucher contracts. This is a full-time position and reports to the Program Enrollment Manager.

Essential Duties and Responsibilities

• Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts;

• Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in ELV & CCFA;

• Manage and maintain 100% slot capacity for program;

• Recruit for program waitlist and fill slot openings;

• Develop competency around complete attendance and billing cycle;

• Provide back up to other Enrollment Specialist when needed;

• Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed;

• Complete and ensure 100% quality control accuracy for intakes and reassessments;

• Maintain strict confidentiality according to agency and state policies;

• Assist with main line phone calls and transfer to appropriate extension;

• Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members;

• Manage internal program waitlist and ensure Kinderwait is being updated;

• Maintain open communication with parents, co-workers, and programs;

• Maintain a professional manner at all time with parents, co-workers, and programs;

• Attend regularly scheduled staff meetings; and

• May be assigned other duties as needed by supervisor.

Qualifications

• High School Diploma is required;

• Associate’s Degree in related field is preferred;

• Demonstrated customer service orientation;

• Strong computer Skills (word, excel, outlook, other –ELV, CCFA, KINDERWAIT);

• Excellent verbal and written communication skills;

• Strong math & logic skills;

• Works well in a team environment and independently when needed;

• Flexibility, patience and a sense of humor essential.

Compensation Statement

At The Community Group, we are committed to equitable and transparent compensation practices that reflect our values and mission. The posted salary range represents our good-faith estimate of pay for this position at the time of posting. Placement within this range will be determined using fair, non-discriminatory factors, including skills, experience, and competencies. Our compensation practices are regularly reviewed to ensure fairness, consistency, and compliance with the Massachusetts Pay Transparency Act.

EEO Statement / Commitment to Diversity

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.  We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

E-Verify Notice

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to theNotice of E-Verify Participation and theRight to Workdocuments for more information.