Engineer - Cloud & Infra Management

Location:Scottsdale, AZ (5 days Onsite)

Job Tittle: Service Desk Technician

PRIMARY RESPONSIBILITIES INCLUDE

• Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices
• Support the IT Service Desk team culture that is committed to collaborative crossfunctional relationships and service excellence
• Support management of Company Assets eg PCs Phones in the company ITSM service desk tool
• Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access
• Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated
• Review service desk metrics where applicable to optimize the service provided to the organization
• Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies

REQUIRED QUALIFICATIONS

• Associate or bachelors degree in computer science computer information systems or related field
• Proven working experience as an Service Desk Engineer or relevant experience
• 3 years of experience in IT roles of increasing responsibility
• Experience supporting or managing the following functions network administration systems administration storage and data center operations
• Experience with international company with multiple locations
• Experience with Security Access systems badges
• Managesupport phone systems
• Manage company mobile numbers and related contract
• Strong client focus and the ability to manage client expectations and maintain a high level of client trust
• Strong interpersonal organizational time management and problemsolving skills
• Ability to perform essential functions of the job
• Ability to travel nationally and internationally

DESIRED QUALIFICATIONS

• Professional services experience
• Experience with Windows 1011 Clients Cisco Networking Active Directory GPO Office365 tools SharePoint Infor ERP
• Nice to have ServiceNow experience andor ISO 27001 certification experience
• Ready to work in shiftsrotations shifts
• Fluent in American English speakingwriting