End User Support Engineer

Key Responsibilities

•  Provide first-level support for hardware diagnose and software issues related to end-user computing devices.
•  Diagnose and troubleshoot issues with desktops, laptops (MAC & Windows), and peripherals for efficient break fix resolution.
•  Build computer devices using client approved builds.
•  Configure computer devices with colleague required settings and applications.
•  Distribute completed devices to colleagues.
•  Install and configure operating systems, software applications, and necessary updates.
•  Coordinate with vendors for printer repairs and maintenance.
•  Installation of network printers onsite.
•  Perform warranty repairs and maintain parts for repair.
•  Respond to break/fix incidents, ensuring timely and effective resolutions.
•  Log and manage incidents through a ticketing system, providing detailed documentation of troubleshooting steps and resolutions.
•  Maintain accurate documentation of endpoint break fix and configuration activities.
•  Document PC build and configuration details for reference and future troubleshooting

•  3-5 years of experience in L1/L2 support, with expertise in endpoint break fix and PC build/configuration services.
•  Proficient in troubleshooting and resolving hardware and software issues related to end-user devices such as laptops, desktops, MACs
•  Experience in PC build and configuration services, including OS and software installations.
•  Experience with basic networking, VPN, LAN (Zscaler).
•  Implement fixes/workaround or configurations, document solutions and communicate efficiently.
•  Experience with using ticketing systems (ServiceNow) for incident management and ticket documentation.
•  Effective communication skills for assisting end-users and collaborating with cross-functional teams.
•  Excellent problem-solving skills and ability to analyze and resolve technical issues independently.
•  Strong commitment to providing excellent customer service.
•  Positive attitude and ability to work under pressure.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.