Lead ServiceNow Developer

We are seeking an experiencedLead ServiceNow Developer with solid expertise in ITOM, CSDM and integrations to support the multi-source, service-aware and self-healing CMDB. In this role, you will collaborate closely with Product Owners and ServiceNow engineers to deliver future-proof, data-driven solutions that empower stakeholders across the organization.

Responsibilities

• Collaborate with the Product Owner to assess incoming demands and ensure data-related solution decisions are future-proof
• Work with ServiceNow engineers to create, refine and realize user stories
• Remediate incidents and fulfill requests within your area of responsibility
• Apply creative thinking, both conceptually and practically, to solve complex challenges
• Create holistic solutions that address business and technical needs
• Empower business stakeholders to realize and govern data effectively
• Communicate clearly and empathetically with team members and stakeholders

Requirements

• 5+ years of experience as a ServiceNow Developer
• Solid expertise in multi-source CMDB, discovery (patterns) and IRE governance
• Proficiency in IH-ETL, service mapping and APM/TPM
• Strong understanding of CSDM and the ServiceNow ITAM (HAM & SAM) and ITOM modules
• Capability to design holistic solutions and enable stakeholders to govern data
• Excellent communication skills, both clear and empathetic
• English proficiency at B2 level or higher