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C004918 Coordination of ASIs and CMDB Discovery (NS) - MON 22 Jun

🇳🇴 Norway

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Management

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C004918 Coordination of ASIs and CMDB Discovery (NS) - MON 22 Jun

from 🇳🇴 Norway

Deadline Date: Monday 22 June 2026

Requirement: Coordination of ASIs and CMDB Discovery

Location: Stavanger, NO

Full Time On-Site: No

Time On-Site: 80%

Total Scope of the request (hours): 836

Required Start Date: 3 August 2026

End Contract Date:31 December 2026

Required Security Clearance: NATO SECRET

 

Duties & Role:  

  • Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures
  • Assist in managing all configuration management activities within the CSU
  • Propose and agree configuration items (CIs) and establish naming conventions for unique identification
  • Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records
  • Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information
  • Produce reports on the status and effectiveness of configuration management activities
  • Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency
  • Update and maintain the CMDB with accurate, complete, and current information
  • Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB
  • Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration
  • Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated
  • Provide status reports on implemented IT service changes to senior management
  • Propose maintenance and implementation windows for customer approval prior to ASI commencement
  • Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities
  • Implement routine changes within live IT service environments
  • Generate schedules and time estimates for planned IT service changes
  • Participate in risk, cost, and benefit analysis of proposed service changes
  • Document procedures and implemented changes within the ITSM system
  • Monitor the effectiveness of service improvements and corrective actions
  • Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments
  • Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process
  • Liaise closely with internal Section Heads and provide assistance as required
  • Plan, schedule own work and monitor work of others – where applicable - within limited time horizons
  • Perform other duties as may be required

Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments
  • Experience supporting Verification Audit Control and Configuration Control activities in accordance with organizational directives and procedures
  • Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management
  • Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting
  • Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments
  • Knowledge of secure configuration, classification, and management of configuration items and associated records
  • Ability to analyse configuration and service management issues, identify risks, and recommend corrective actions
  • Experience implementing routine changes within live IT service environments while minimizing operational impact
  • Understanding of IT Service Management (ITSM), Continual Service Improvement (CSI), and change management methodologies
  • Experience generating schedules, time estimates, and impact assessments for IT service changes
  • Strong stakeholder coordination and communication skills, including engagement with senior management, logistics personnel, customers, and operational centres
  • Analytical and reporting skills to monitor service improvements, corrective actions, and customer feedback processes
by @maxrusakovic