BB
Employee Relations Senior Coordinator
Best Buy
🇺🇸 United States
Hybrid
Senior
2 days ago
27.30 – 42.32
- triage
- ServiceNow
2 days ago
Not enough detail in this posting to match
Job Description
The Employee Relations Sr. Coordinator will be responsible for the accurate and efficient intake and triage of all Employee Relations and Emergency Hotline cases.The Sr. Coordinator clearlycaptures detailed notes, triages cases based on severity, and completes thorough research.Additionally,the Sr. Coordinator willprovide First Call Resolution of Employee Relations cases and Critical Incidents, offer recommendations for leaders seeking guidance on minor Policy and Conduct violations, and provide direction to leaders and partners in response to emergencies and Critical Incidents(including Workplace Violence, Burglaries, Facilities Emergencies, and Data Privacy Incidents).This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
What You’ll Do
Case Intake and Leader Support
- Gathers relevant information and generates cases from various sources, including phone calls, web forms, emails, Open & Honest submissions, and other inputs from Best Buy employees, leaders, HR partners, and requestors.
- Accurately and concisely documents all pertinent details.
- Conducts comprehensive research on cases to support an efficient investigation process.
- Assesses incoming reports, determines their severity, and assigns cases to the appropriate teams.
- Provides clarification to leaders regarding Corrective Action procedures for minor violations and responds to employee questions about SOPs and policies.
First Call Resolution and Leadership Notifications
- Handles First Call Resolution cases including attendance terminations, theft with admission terminations, introductory period terminations and others as assigned by thoroughly reviewing employee Corrective Action files and investigation materials as applicable, applying Corrective Action Guidelines, and mitigating risk by reviewing ServiceNow and the active litigation report
- Sends escalation notifications per the Crisis Escalations SOP to appropriate parties throughout the company to ensure timely handling of critical situations.
Other Tasks and Administrative Support
- Develops, updates, and maintains work instructions to ensure team compliance, accuracy, and consistency.
- Monitors department Teams chat and responds promptly to real-time support requests from caseworkers and other partners related to new and existing cases
- Processes employee terminations accurately in the Workday database.
- Composes and distributes termination notification emails to relevant leaders.
- Calculates and submits final pay for terminated employees in accordance with state regulations.
- Conducts additional research as requested by caseworkers, ensuring accuracy and timely completion.
Basic qualifications
- 1+ years of experience in Human Resources, Employee Relations, or an Investigative environment
- 1+ years of experience of de-escalation and problem-solving skills
- 1+ years of experience of advanced proficiency in organization, prioritization, and detail orientation
- 1+ years of experience of high level of ethics, integrity, judgment, discretion, and confidentiality
- 1+ years of experience of demonstrating strong written communication skills, including documentation and report writing
- 1+ years of experience using strong critical thinking skills
- 1+ years of experience collaborating cross-functionally
- Work independently in a fast-paced, high-volume environment with strong attention to detail
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.- Brand: Best Buy
- Job Category: Enterprise Risk and Compliance Group
- Job Level: Individual Contributor
- Minimum Pay: 27.30
- Maximum Pay: 42.32
- Address Line 1: 7601 Penn Avenue South
- Search Categories: Corporate, Enterprise Risk and Compliance
- Zip: 55423-8500
Employee Relations Senior Coordinator · Best Buy