Credit Controller

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Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries.  

This role reports to the Credit Controller Team Lead and is responsible for the accounts receivable function for assigned entities, including but not limited to Mexico and Brazil. This role is responsible for managing customer credit risk, supporting the timely collection of outstanding receivables, and maintaining finance-specific customer setup in the ERP system.

The Credit Controller supports cash flow generation through effective collections, sound credit decisions, and close collaboration with Sales, Customer Care, Cash Application, and Legal while maintaining positive customer relationships. 

Essential Responsibilities

• Make credit recommendations in line with the approval matrix regarding credit limits and payment terms.
• Perform credit analysis for new and existing customers according to the required documentation such as: credit application, financial statements, including balance sheets and income statements.
• Collect past due accounts through calls, emails, statements, and other collection activities.
• Research disputed invoices and coordinate any required internal corrections.
• Maintain records of outstanding receivables and keep Sales and Customer Care informed of collection status.
• Partner with third-party collection agencies when internal collection efforts have been exhausted.
• Complete finance-specific customer setup and updates in the ERP system.
• Complete customer documentation required to register Hempel as a vendor, including trade references, lien waivers, and related forms.
• Update bank payment information daily and collaborate with customers and the Cash Application team on reconciliations.
• Prepare and send Payment Complement files daily, ensuring payments are properly identified and delivered to customers on time.
• Partner with the Legal Department to manage customer promissory notes and maintain related documentation.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum 2 years of Accounts Receivable or Credit Control experience (mandatory for the Mexico entity).
• Ability to interpret financial statements, including balance sheets and income statements.
• Experience with ERP or computerized accounting systems.
• Knowledge of Mexico's billing processes and Payment Complement (Complemento de Pago).
• Intermediate English proficiency.
• Working knowledge of Microsoft Excel and Outlook.
• Working knowledge of GetPaid and D365 (preferred)

Key Competencies

• Communication and negotiation skills.
• Analytical thinking and problem-solving.
• Planning and organizational skills.
• Customer service orientation.
• Teamwork, resilience, and integrity.

What is in it for you?

• Hybrid work schedule (3 days office, 2 home)
• Christmas bonus: 30 days
• Medical Insurance (private) by employee and direct family
• Life Insurance
• Annual Bonus
• Pantry Card
• Saving fund
• Orienta PAE
• Optional Retirement Plan, with company contribution

Applicants must be legally authorized to work in Mexico. Direct applicants only; we are not engaging with outside recruitment agencies. 

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.