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Customer Success Manager

🌏 Worldwide

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APPLY

Customer Success Manager

from 🌏 Worldwide

🏢Team: Sales

📍Location: Remote

⏳Employment Type: Full-time

Who we are

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on asubscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

Why this position

We’re looking for aCustomer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.

What you’ll do:

Customer Success

Stay in touch with active clients and ensure a smooth collaboration
Run quarterly NPS calls to collect qualitative feedback
Collect testimonials and reviews on platforms like Clutch and LinkedIn
Conduct exit interviews when clients leave
Control the invoicing process and ensure timely payments

Client Communication

Spot risks early and coordinate with the internal team
Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)

Retention & Retargeting

Reconnect with past clients, keep the relationship warm
Identify expansion or return opportunities

What we expect:

🔧 Hard Skills

Have2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
Fluent English (spoken and written communication with clients)
Runningdiscovery calls with clients: identifying business goals, needs, blockers, and risks
Upsell / cross-sell skills
Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

🤝 Soft Skills

Discovery mindset — curiosity, ability to ask open and probing questions
Empathy and client orientation
Strong communication skills (clear, structured, diplomatic)
Initiative — suggesting improvements to processes
Organization and prioritization — managing multiple clients and priorities at once
Team collaboration — working effectively with sales and marketing