Analyst 2, Business Information Systems

Job Summary

Job Description

Core Responsibilities 

• Responsible for national code assignments, along with implementing and maintaining standards. Work with cross functional teams within IS Solutions as well as external business partners in order to support National and Divisional offers.
• Responsible for maintaining the National Control table in EPC.
• Analyzes and revises existing system logic difficulties and documentation, as necessary.
• Prepares detailed specifications from which programs will be written.
• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.
• Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system.
• May review proposals, including gathering facts, analyzing data and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.
• Functions as a liaison between the client, community and internal IT and/or external software vendors to develop system solutions to processing systems or business problems.
• Ensures data quality and integrity across data-specific application implementations.
• Supports the testing team and business users in validating that the programs meet the requirements.
• Consistent exercise of independent judgment and discretion in matters of significance
• Other duties and responsibilities as assigned.

Additional Core Responsibilities 

• Collaborating with E2E testing on test cases
• Validating code assignment aligns with design
• Basic troubleshooting with E2E business partner on defects
• Work on audits and Triage issues.
• Ability to run and extract data using existing SQL queries.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Additional Skills and Qualifications:

• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint 
• Ability to work independently in a fast-paced environment 
• Strong organizational skills & attention to detail 
• Expert communication & relationship building skills 
• Previous CSG billing experience/knowledge is desirable
• SQL Experience
• AI and Process Automation

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit thebenefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience