🇧🇷 Customer Success Specialist

Are you passionate abouteCommerce and customer success? Do you thrive on building strong relationships and driving business growth? If so, this is your chance tomake a real impact! As aCustomer Success Specialist at edrone, you’ll be responsible forclient retention, contract negotiations, and revenue growth, ensuring our clients maximize their success with our AI-driven eCRM.

🚀 What We Offer

• Competitive salary + performance-based commission

• Hybrid work model – São José dos Campos office (at least 2 times per week) & remote flexibility

• Health & dental insurance

• TotalPass

• Food & transportation vouchers

• Free English lessons

• Therapy sessions (Telavita)

• SESC full credential

• A dynamic, innovative environment

🚀 What your typical day will look like:

• Client Success & Retention:

  • Managelong-term relationships, ensuring engagement and satisfaction.

  • Identify andreduce churn risks through proactive strategies.

  • Conductstrategic meetings to optimize client ROI.

• Revenue Growth & Negotiations

  • Upsell & cross-sell to increase MRR.

  • Renegotiate contracts to align with evolving client needs.

  • Leadtraining sessions & webinars to drive client adoption.

• Problem-Solving & Escalations

  • Addressclient challenges proactively, collaborating across teams.

  • Ensure a seamless experience by identifying and solving pain points.

• Education & Value Creation

  • Develop guides, case studies, and training materials.

  • Stay ahead ofeCommerce trends and advise clients on best practices.

🚀 What we are looking for:

• Experiencein Support, Account Management, or Customer Success

• Strongnegotiation&relationship management skills

• Knowledgeof eCommerce, marketing, and data-driven decision-making

• Intermediate English (B2+ level)

🚀  Bonus if you have:

• Experience withB2B clients, contract negotiations, and upselling

• Background inconducting training & webinars

🚀 This role will be perfect for you if:

• Have experience and enjoyworking with customers andbuilding relationships with them is your second nature 🍀

• You're not afraid of newchallenges, your energy and proactive attitude make no task scary for you!

• Youspeak English on a communicative level - as an international company you will be in contact with English constantly!

• There's a lot going on in our company, so if you work well under timepressure while remainingcalm and efficient, we'll definitely get along! 😉

• You are able to actindependentlyand are not afraid to takeresponsibility for your actions -ownership is the key to success for us! 👀

• Continuousdevelopment and qualification are an integral part of your life - we want you to be able to grow with us every day!

• Your strengths includeknowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you!

🚀 Recruitment Process

1. Apply on TeamTailor

2. Interviews:

   1. 30 minutes interview with People&Culture

   2. 45 minutes interview with Support Manager

   3. Final decision & feedback

🚀 Ready to grow with us?Apply now!

Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.