EDI Operations Analyst

• Monitor daily scheduled production jobs using automation and scheduling tools (e.g., VisualCron, Obsidian, SFTP platforms, and related applications).
• Verify successful completion of all inbound and outbound file processing.
• Review production dashboards, logs, alerts, and system notifications for processing exceptions.
• Perform routine operational health checks throughout the day.
• Maintain production monitoring schedules to ensure all processing deadlines are met.

• Validate inbound and outbound EDI files for completeness and successful processing.
• Confirm files are transmitted successfully to clients, vendors, and business partners.
• Verify receipt acknowledgments and processing confirmations when applicable.
• Monitor file sizes, processing counts, and expected delivery timelines.
• Investigate missing, delayed, duplicate, or rejected files.

• Troubleshoot production failures and restart scheduled jobs when appropriate.
• Coordinate issue resolution with vendors, and business stakeholders.
• Document production incidents, root causes, corrective actions, and resolutions.
• Escalate critical production issues according to established procedures.
• Assist in identifying opportunities to reduce recurring operational issues.

• Perform quality checks to ensure files processed accurately and according to business requirements.
• Communicate production issues and processing exceptions to impacted operational teams, with a strong focus on supporting Quality Assurance activities.
• Verify processing results align with expected outcomes before business distribution.
• Assist with production testing following system changes or vendor updates.
• Support implementation of new EDI processes and operational enhancements.

• Maintain daily production checklists and operational documentation.
• Update production logs and operational run books.
• Track production metrics and recurring issues.
• Assist in developing standard operating procedures (SOPs).
• Participate in continuous process improvement initiatives.
• Other duties as required

• Strong analytical and problem-solving skills.
• Ability to identify, troubleshoot, and resolve production issues.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple production activities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating across departments.
• Comfortable working with production logs, exception reports, and operational dashboards.
• Intermediate proficiency with Microsoft Excel and Microsoft Office Suite.
• Familiarity with EDI transaction processing and healthcare data workflows is preferred.

• Associate's or Bachelor's degree in Information Systems, Business Administration, Healthcare Administration, or a related field preferred.
• Equivalent combination of education and experience may be considered.
• 2–4 years of experience supporting production operations, EDI processing, healthcare operations, or related operational support.
• Experience working with file transfer protocols (SFTP), batch processing, or production scheduling tools preferred.
• Healthcare claims, eligibility, enrollment, or EDI experience strongly preferred.
• Experience working within a Third-Party Administrator (TPA) environment is a plus.

• Operational Excellence
• Quality Focus
• Accountability
• Attention to Detail
• Problem Solving
• Customer Focus
• Team Collaboration
• Time Management
• Continuous Improvement
• Communication

• Daily production processing completed on schedule.
• Successful monitoring of all scheduled production jobs.
• Timely identification and resolution of production issues.
• Accuracy of production validation and quality checks.
• SLA compliance for file delivery and processing.
• Documentation accuracy and completion of production checklists.
• Reduction of recurring production issues.
• Effective communication and coordination during production incidents.
• Support of continuous improvement initiatives.

• Generous PTO
• Medical and Prescription 
• EAP 
• FSA / HSA / Dependent Care
• Dental 
• Vision 
• Life and Disability 
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield
• Identity Theft Protection

This is a remote position.