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IT Technician Intern

🇿🇦 South Africa

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Customer Support

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IT Technician Intern

from 🇿🇦 South Africa

About EDF power solutions (Pty) Ltd

EDF power solutions (Pty) Ltd is an international energy player active in more than 25 countries, developing, investing in, building, and operating renewable and low‑carbon energy generation and transmission solutions. The company delivers a broad suite of technologies including wind, solar, hydro, biomass, battery energy storage, flexible power systems, and low‑carbon mobility solutions.

In South Africa, EDF power solutions (Pty) Ltd has been operating since 2009 with offices in Cape Town, Gqeberha, and Johannesburg, and is undergoing rapid growth. The business currently manages four operational wind farms totalling 142 MW and is constructing 1.5 GW of wind, solar and BESS projects across 11 sites. It also leads major hydropower developments in Madagascar, Malawi, and Mozambique, with ambitions to deliver 5 GW of renewable projects in the region by 2030.

About the Role

We’re looking for an IT Technician Intern to join our Information Technology team in Gqeberha (Hybrid) as part of a 12‑month internship programme.

This role offers an excellent opportunity for a recent graduate to gain practical experience in IT support, systems administration, network troubleshooting, and end‑user support within a fast‑growing renewable energy business. Working closely with the Head of IT and IT team, you will develop the technical and professional skills required to support and maintain the organisation’s digital infrastructure and technology environment.

Key Responsibilities

End‑User Support

Provide first‑line IT support to employees, resolving day‑to‑day technology issues.
Maintain clear communication with users during troubleshooting and issue resolution.
Support desktop, notebook, and peripheral device setup and maintenance.

Onboarding & Offboarding

Facilitate onboarding and offboarding processes for users and devices in line with approved procedures.
Install, configure, and maintain user devices and related accounts.
Ensure users have the required tools and access to perform their roles effectively.

IT Systems & Network Support

Troubleshoot and resolve Tier 1 network and system issues.
Escalate more complex incidents to the Head of IT where required.
Support the maintenance and functionality of company IT systems and equipment.

Procurement & Administration

Obtain quotations and assist with procurement processes for IT equipment and services.
Prepare commitment and payment documentation related to IT purchases.
Participate in IT team meetings and contribute to continuous improvement initiatives.

Technology & Project Support

Assist with video conferencing equipment setup and troubleshooting.
Support the IT Technician and wider IT team on business and project-related technology requirements.
Undertake additional IT-related tasks as required by management.

Qualifications & Experience

Minimum Requirements

Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, or a related field.
Basic understanding of computer hardware, software, and IT systems.
Strong problem‑solving ability and attention to detail.
Ability to manage multiple priorities while maintaining a focus on quality and results.
High level of discretion and confidentiality.

Advantageous

A+ Certification.
N+ Networking Certification.
Security+ Certification.
Experience or coursework in IT support, helpdesk functions, or systems administration.
Exposure to video conferencing solutions such as Teams Rooms or Logitech systems.

Competencies

Technical

Computer hardware, software, and peripheral device support.
End‑user support and helpdesk operations.
Basic network troubleshooting and diagnostics.
User onboarding and offboarding processes.
Video conferencing equipment setup and support.

Behavioural

Strong attention to detail.
Analytical and problem‑solving mindset.
Proactive and eager to learn.
Strong customer service orientation.
Ability to work collaboratively within a team environment.

Why Join Us

Join a purpose‑driven organisation at the forefront of renewable energy in Southern Africa. As an IT Technician Intern, you will gain valuable hands‑on experience across a broad range of IT disciplines while working alongside experienced professionals in a dynamic and growing global organisation. This is an excellent opportunity to build a strong foundation for a career in Information Technology.