Partner Success Representative

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

As Partner Success Representative, you will be part of our Parking BU, delivering a seamless implementation of Arrive Parking Solutions by configuring, maintaining, and providing ongoing support for our products and services. You will be reporting directly to the local Team Manager in Italy.

As a Partner Success Team, we play an integral role in building trust and solid relationships by supporting our Operators in their daily business, impacting several touchpoints of their customer journey.

We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives.

Key responsibilities

• Provide an excellent operational experience to both new and existing partners.

• Implement standard core products and services according to specific client specifications.

• Manage the configuration, release, and ongoing maintenance of our core software solutions.

• Conduct quality assurance and testing of our products and services, always striving for continuous improvement.

• Oversee the order, review, and roll-out of operational signage.

• Collaborate cross-functionally with various Teams and Business Units (main stakeholders include Account Managers, Operations, Marketing, and R&D).

• Work actively within the CRM system to manage orders and requests, ensuring high data quality and accuracy.

Note: As we are a fast-growing company, our team continuously adapts to market changes and needs. This means new and exciting tasks might be assigned by your manager as we evolve!

Skills and competencies

• Customer-Centric: Excellent customer relationship management skills with a strong, genuine interest in helping people.

• Organized: Strong planning and self-management skills. Proven involvement in project management is highly appreciated.

• Analytical: Good analytical skills with the ability to interpret data and identify actionable patterns.

• Adaptable: High resilience, positive attitude towards change, and strong change management skills.

• Tech-Savvy: A high level of technical understanding regarding system integrations.

• Tools & Languages:

  • Knowledge of XML or JSON is highly desirable.

  • Familiarity with Google Workspace (G Suite) is advantageous.

  • Basic knowledge of Adobe Illustrator is a plus.

About you

We don’t believe that one size fits all, but a successful candidate will likely bring the following to the table:

• 1 to 3 years of work experience in a similar role (e.g., Customer Success, Technical Support, or B2B Corporate Support).

• Previous experience collaborating effectively across different internal departments.

• Excellent verbal and written communication skills in Italian (local language) and proficiency in English. Fluency in other EU languages is a strong advantage.