Accounts Receivable Administrator

Accounts Receivable Administrator

Play a key role in supporting the financial health of our business. Based in Springvale, this is an opportunity to join a highly collaborative and supportive finance team where you'll manage a portfolio of customer accounts, build strong stakeholder relationships and contribute to positive business outcomes.

This role is ideal for an experienced Accounts Receivable professional who enjoys solving problems, navigating complex accounts and working closely with both customers and internal teams to drive results.

About the Role

Reporting to the Accounts Receivable Team Leader, you will take ownership of a diverse portfolio of customer accounts, managing collections, reconciliations, dispute resolution and account maintenance activities. This is far more than a traditional collections role. You'll be responsible for investigating issues, identifying root causes and collaborating across the business to resolve barriers to payment.

Working within a complex and fast-paced environment, you'll have the opportunity to broaden your experience, manage high-value accounts and develop a deep understanding of how a large global organization operates.

What You Will Do

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding balances.
• Investigate and resolve payment disputes, deductions, claims and account discrepancies.
• Perform detailed account reconciliations and identify root causes of payment issues.
• Build strong relationships with customers and internal stakeholders to achieve positive payment outcomes.
• Assess customer creditworthiness and support the management of credit limits and payment terms.
• Analyze aged receivables, collection trends and customer payment behaviors.
• Contribute to reporting, month-end activities, balance sheet reconciliations and audit requirements.
• Support continuous improvement initiatives to enhance credit control processes and reduce future disputes.
• Partner with Sales, Customer Service, Supply Chain and Finance teams to resolve complex account issues and improve business outcomes.

Who You Are

You are an experienced Accounts Receivable professional who brings commercial judgement, strong stakeholder management skills and the confidence to work independently. You enjoy investigating issues, challenging the status quo and finding practical solutions that deliver results.

To be successful in this role, you will bring:

• Minimum 5 years' experience managing complex, high-value customer accounts.
• Strong collection, reconciliation and dispute resolution experience.
• Proven ability to build relationships and influence stakeholders across multiple functions.
• Strong analytical and problem-solving skills with the ability to identify and address root causes.
• Excellent communication, organizational and time management skills.
• Ability to prioritize competing demands within a fast-paced environment.
• Experience using ERP systems, with SAP highly regarded.
• Advanced proficiency in Microsoft Excel.

Experience managing major customer accounts, FMCG retail accounts or large B2B portfolios will be highly regarded.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

In addition, you'll benefit from:

• Hybrid working arrangement is based at our Springvale office.
• Exposure to a diverse portfolio of complex customer accounts.
• A highly supportive and collaborative team environment.
• Opportunities to broaden your technical and commercial finance experience.
• Visibility across multiple business functions and senior stakeholders.
• Career development opportunities within a global organization committed to growth and learning.

Innovate for Good | Excel Together | Be You With Us

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