Junior VIP Manager

Who we are

Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict where real-world outcomes become tradable markets.Built for players who live online and  move fast, Duelbits operates at the intersection of crypto culture, gaming, and internet entertainment.

VIP at Duelbits is not a support function, it’s a core commercial system, driving retention, long-term value, and player loyalty.

What we are looking for

We’re looking to engage a JR VIP Account Manager to support and execute across our VIP portfolio.

This role is designed for someone with a strong foundation in customer support within gaming or iGaming, looking to step into a more commercial, player-focused environment.Operating in alignment with a Senior VIP Manager, this role supports execution across player engagement, retention, and VIP portfolio activity.

This is an execution-focused role with a clear pathway into full VIP portfolio ownership.

What you will be doing

VIP Portfolio Support & Execution

• Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.
• Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager.
• Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines.
• Maintain accurate records of player interactions, offers, and portfolio actions.
  
  

Player Engagement & Retention

• Deliver proactive, timely communication with VIP players to support engagement and retention.
• Assist with onboarding new VIP players and ensuring a smooth early-stage experience.
• Support reactivation and retention initiatives designed by senior VIP leadership.
• Contribute observations on player preferences, behaviour, and feedback.
  
  

Portfolio Insight & Development

• Surface insights on player behaviour, preferences, and engagement patterns.
• Build understanding of player value, incentives, and lifecycle dynamics.
• Contribute to discussions around player treatment and optimisation.

Cross-Functional Support

• Support VIP-related initiatives across CRM, social, and partnerships.
• Assist in executing VIP benefits, promotions, and experiences.
• Engage with community touchpoints where relevant.

What you bring

Core Capability

• 1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar).
• Experience in customer support within gaming or iGaming
• Strong interest in VIP management, player engagement, and retention.
• Ability to interpret player behaviour and identify engagement opportunities.
• Clear communication skills and strong attention to detail.
• Ability to operate in a fast-paced, always-on environment.
  

Advantageous Experience

• Exposure to VIP, CRM, or player lifecycle management.
• Familiarity with crypto, gaming, sports, or digital entertainment environments.

What we offer

• Competitive service fees with performance-linked upside.
• Remote-first, international collaboration model.
• Hands-on exposure to high-value portfolio management.
• Ongoing guidance and development under senior VIP leadership.
• Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow.