Dispatcher

We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year. 

As aDispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.

Key Responsibilities
• Schedule technicians for appointments based on availability, skillset, and location
• Track call volume and technician status to keep the schedule running smoothly
• Adjust schedules quickly for emergencies, cancellations, or reschedules
• Keep customers updated on appointment times and any delays
• Give technicians the job details and directions they need before each call
• Serve as the main point of contact for technicians throughout the day
• Keep accurate records of completed jobs, reschedules, and customer feedback

We Offer
• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

 

Qualifications

Experience
• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications
• Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities
• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organized with strong attention to detail

Physical Demands and Conditions
• Sitting for extended periods, typing, and using a headset

Work Environment/Travel
• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability

Ability to pass background check and drug screening