Dispatcher

POSITION SUMMARY: Dispatchers are responsible for scheduling and dispatching Rocky Mountain Health Care Services (RMHCS) drivers on a daily/weekly basis. Coordination of client transport and delivery of other equipment, goods and personnel for RMHCS as deemed necessary.

MISSION: Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

• Technical Expertise
• Problem Solving
• Teamwork
• Effective Communication
• Results Oriented
• Personal Credibility
• Quality Focus
• People Focus
• Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Schedule and dispatch Drivers and service vehicles to appropriate locations according to participant need and company specifications using radios, computer or telephones ensuring fair and equitable assignments
• Keeps scheduling software up to date with current data and participant information ensuring software meets the needs of the department
• Data report extrapolation to provide to management, customers or programs as needed
• Relay messages and information to or from Drivers and RMHCS points of contact ensuring clear and concise communication
• Confer with Supervisor and Transportation personnel in order to address questions, problems and requests for service or equipment ensuring supervisor is informed of any supervision, or staffing issues
• Works with Supervisor to review manifest and determine types or amounts of vehicles and personnel required. Monitor personnel and/or equipment locations and utilization in order to better coordinate service and schedules
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards
• Considers the impact of the decisions on other departments and the company as a whole, while demonstrating effective partnership management skills
• Must maintain detailed notes and documentation
• Serves as a member of the Interdisciplinary Team and attends daily IDT meetings
• Dispatchers are required to participate in 24 hour on call weekly rotation, which requires staff to answer the phone 24/7 and be available to provide emergent afterhours transportation as needed
• Other duties as requested/assigned

Qualifications

• High school diploma or equivalent
• Two years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation Department
• Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers
• One year of experience working with the frail, elderly population is preferred
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
• Must be able to multitask and have effective record keeping skills
• Must be knowledgeable in computer applications and software
• Knowledge of principles, practices, and of safety requirements pertaining to the Transportation industry
• Ability to work independently with minimal supervision