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Customer Success Manager

from 🌏 Worldwide

Customer Success Manager - Remote
 
DISHER is currently partnering with a global leader in innovative supply chain solutions on their Customer Success Manager opportunity. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR). You will help customers maximize business outcomes through data-driven insights, proactive success planning, and operational optimization across complex service supply chains.
 
This role is a combination of executive relationship management, operational consulting, and value realization. You will partner cross-functionally with Product, Operations, and Account Management teams to drive measurable customer outcomes while helping scale their enterprise Customer Success strategy and best practices.
 
What it's like to work here:
 
This organization empowers high-performance teams to solve complex global challenges through creativity, partnership, and technology. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated. With a focus on work-life balance and professional development, this company provides meaningful opportunities for technical and personal advancement in a truly global workplace.

What you will get to do:

  • Build trusted relationships with executive and operational stakeholders. 
  • Understand customer business priorities, operational goals, and supply chain challenges.
  • Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation.
  • Guide customers toward proactive, analytics-driven operational decision-making.
  • Partner with Account Management on retention and growth strategies.
  • Support onboarding, adoption, and long-term customer success.
  • Analyze operational and service data to identify trends, risks, and improvement opportunities.
  • Translate analytics into actionable business recommendations.
  • Develop customer success plans tied to measurable business impact.
  • Deliver executive-ready presentations and performance reviews.
  • Contribute to customer success playbooks, health scoring, and engagement frameworks.
  • Share customer insights to help improve products and customer experience.

What will make you successful:

  • Bachelors degree in Business, Marketing, Communications, or a related field.
  • Experience managing complex enterprise customer relationships.
  • Strong executive communication and stakeholder management skills.
  • Ability to influence across highly matrixed organizations.
  • Ability to analyze operational data and identify optimization opportunities. 
  • Strong business and financial acumen.
  • Experience building customer success plans or scalable engagement frameworks. 
  • Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments.
  • Willingness to travel up to 25% of the time.
  • Must have the current and continuing right to work in the United States of America without restrictions or expirations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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by @maxrusakovic