PL
DGS - Technical Support Analyst 2
PeopleNTech LLC
🇺🇸 United States
On-site
12 months ago
- VoIP
12 months ago
Not enough detail in this posting to match
Title/Role: DGS - Technical Support Analyst 2
Req. Status: Open
No. of Openings: 1
Start Date: 10/08/2025
End Date: 04/08/2026
Max Submittals by Vendor: 2 Per Opening
Worksite Address: 101 North 14th Street Richmond, Va. 23219
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Short Description:
Technical Support Analyst 2
Onsite is required
Max Vendor Rate 42.65
Complete Description:
Top Technical Skills
- Helpdesk Support & Ticketing Systems
Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. - Hardware & Software Troubleshooting
Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices. - Telecom & Mobile Device Management
Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation. - Application Installation & Configuration
Experience installing and configuring software applications across various systems. - Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
- Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels. - Team Collaboration
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles. - Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary. - Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures. - Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.
Skill Required / Desired Amount of Experience
Telecommunications skills (POTS lines, VoIP, and cell) Nice to have
A/V Systems Support Nice to have
Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary Required 2 Years
Customer Oriented and Team Player Required 3 Years
Computer diagnostics and remediation Required 3 Years
Strong ability to effectively communicate Required 3 Years
Additional duties as needed. Required
DGS - Technical Support Analyst 2 · PeopleNTech LLC