Digital Learning Manager – T Cloud Public (REF4963V)

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. 
DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Your Playground: Telecom Cloud Public 

We are looking for aDigital Learning Manager who can turn complex cloud topics intoclear, structured and engaging learning experiences. In this role, you design and create learning content that helps customers, partners and sales teams quickly understand and confidently use the  T Cloud Public.

You will work closely with product teams, journey owners and offshore development teams to ensure that learning materials reflectreal platform behavior, workflows and customer journeys. A key focus of the role is onboarding: our onboarding solution is built onServiceNow CSM, and your content will guide users through processes, forms and customer-facing service flows in a precise and easy-to-follow way.

Your work enables users to move from first contact to productive usage of the platform with confidence.

Why You’ll Love It Here

• Innovative Tech: Work on Europe’s leading alternative to hyperscalers.
• Career Growth: Rapidly expanding company with endless learning opportunities.
• Top-notch Benefits: Competitive compensation, comprehensive perks, and a culture that celebrates curiosity.
• Dynamic Team: Inclusive, collaborative, and relentlessly innovative.

Your Mission

As aDigital Learning Manager you will:

• Design and createend-to-end learning paths for customers, partners and sales teams
• Producetutorials, guides, videos, labs and product explanations for T Cloud Public services
• DescribeServiceNow CSM onboarding steps, including forms, cases and customer-facing workflows
• Work closely with product teams to understand new features and translate them intoeffective learning material
• Turn complex cloud concepts intohands-on, practical examples that support onboarding and adoption
• Coordinate with offshore teams to preparecode-based examples, labs and supporting materials
• Ensureconsistent content quality and continuously update learning modules as services and workflows evolve

• You haveclear vision for the topic and you can formulate strategic goals of the renewed academy program 
• 7+years of experience incontent creation, instructional design or enablement for technical products
• Strong ability tosimplify cloud concepts and explain them in a clear and structured way
• Experience withcloud platforms (OTC or comparable hyperscalers)
• Basic understanding ofServiceNow CSM, including flows, forms and service request behavior
• Proven ability to collaborate withproduct, engineering and journey teams
• Excellentwriting, storytelling and communication skills
• Experience withdocumentation, video or learning tools
• Ability to manage multiple content streams and keep materials aligned with frequent product changes
• Background inB2B, cloud or enterprise environments is a plus
• German language skill is "nice to have"

Ready to shape the future of cloud in Europe? Join us and make an impact that matters.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.