JT
Desktop Technician IV
Javen Technologies
🇺🇸 United States
On-site
2 weeks ago
- Windows
- Active Directory
- TCP/IP
- MS Office
- PuTTY
- Configuration Management
2 weeks ago
Location: Mineral Point, WI
Duration: 6 Months
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Must Haves:
•            Desktop support/ Imaging
•            Network knowledge
•            Printer support
•            Customer service
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Education: High school diploma or equivalent
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Experience: 3 to 5years
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Technical duties include:
- Help to setup and monitor data closet equipment including servers and UPS.
- Monitor and report on general site health status including data closet equipment, servers, network, and clients.
- Assist with the running of cables and provide guidance to local team on cable runs and termination.
- Escort vendors within the site so they can do maintenance tasks on data closet systems.
- Assist the site lead with server operations as needed.
- Set up new servers and clients according to documented processes.
- Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting.
- Maintain and document all network IDF changes and port mappings.
- Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.
- Position is 100% on site, with the primary location being the Cummins Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.
Technical skills desired:
- Windows XP through 11, and server 2008 through 2019
- Familiarity with antivirus systems, Active directory, and basic windows security settings
- Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.
- Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and Cummins online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.
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Summary: Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. The technical skills include knowledge of computer software and hardware.
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Education/Experience
Bachelor's degree in computer science or related field or equivalent training/education required
8-10 years customer service related experience required Responsibility level
Exercises independent judgment with minimal direction from supervisor Skills
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
- Strong ability to work independently and manage one? S time (Required)
- Strong mentoring skills necessary to provide support and constructive performance feedback (Required)
- Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)
- Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
(Required)Major Job Duties and Responsibilities:
- Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process
- Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements
- Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation
- Assign staff to analyze user needs and recommend appropriate hardware
- Direct technicians, engineering designers or other technical support personnel as needed
- Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system
Desktop Technician IV · Javen Technologies