IL
Desktop Support / White Glove Support Technician – VIP & Executive Support
ICONMA, LLC
🇺🇸 United States
On-site
Manager or above
1 week ago
$17.00 – $32.14 / hour
- Windows
- MacOS
- iOS
- Mac
- Intune
- Jamf
1 week ago
Responsibilities:
- Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
- Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments.
- Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
- End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
- Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
- Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
- Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
- IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
- On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
- White Glove support: should have experience on white glove support. Handling VIPs
- Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
Requirements:
- Should be a team member and individual contributor.
- Should handle CXO level customers with white glove approach. Interest to learn new technologies.
- Take ownership and drive results. Should act as location POC for the IT related issues and coverage.
- Should work with the team and ensure the coverage and support is taken care with zero escalation.
- Speaking Spanish is additional advantage but not necessary
- Years of Experience: 7.00 Years of Experience
- Top Skills:
- White Glove Support experience
- Customer Service with ITSM knowledge
- Deskside support experience and walk-in support experience
- Conf room support experience and should be able to help setting up events.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Desktop Support / White Glove Support Technician – VIP & Executive Support · ICONMA, LLC