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Desktop Support Technician / IT Support Specialist
Pyramid Consulting, Inc
🇺🇸 United States
On-site
1 week ago
- Windows
- ServiceNow
- CompTIA A+
- CompTIA Network+
- Health insurance
- Pension
1 week ago
Job ID:26-25037
Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide L1/L2 technical support to employees at the Fishkill distribution center.
- Deliver a professional, responsive, and customer-focused technology experience.
- Diagnose and resolve Windows desktop and laptop hardware/software issues.
- Troubleshoot Zebra handheld devices, barcode scanners, printers, and related warehouse technology.
- Provide support for Microsoft Office and general business applications.
- Create, update, troubleshoot, and resolve tickets using ServiceNow.
- Perform device deployment, configuration, setup, and asset management.
- Research technical issues and determine appropriate solutions using established procedures and documentation.
- Escalate issues that require higher-level technical assistance.
- Provide hands-on support to warehouse employees and phone-based support to users at the same location.
- Maintain accurate ticket documentation and keep users informed throughout the resolution process.
- Occasionally provide remote support to other Gap locations when needed.
- Collaborate with the local IT team and broader Gap warehouse technology support organization.
- Maintain consistent service quality and a high level of customer satisfaction.
- Manage multiple technical issues and priorities in a fast-paced environment.
- Follow established IT processes, procedures, and service-level expectations.
- 6 months+ of experience in Desktop Support, IT Support, Help Desk, Service Desk, or Technical Support.
- Experience providing L1/L2 technical support.
- Hands-on experience troubleshooting Windows computers.
- Strong hardware and software troubleshooting skills.
- Strong analytical and problem-solving abilities.
- Excellent customer service and interpersonal communication skills.
- Ability to ask effective questions, identify the root cause of issues, and provide appropriate solutions.
- Experience working with an IT ticketing/service management system.
- Ability to multitask while maintaining accurate documentation.
- Ability and willingness to work 100% onsite in Fishkill, NY.
- Experience with ServiceNow.
- Experience supporting Zebra handheld devices.
- Experience with barcode scanners.
- Experience troubleshooting printers.
- Experience with device deployment and configuration.
- Experience with IT asset management.
- Previous experience in a warehouse, distribution center, retail, logistics, or fulfillment environment.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Microsoft Office troubleshooting experience.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Desktop Support Technician / IT Support Specialist · Pyramid Consulting, Inc