Desktop Support- Hyderabad

Job Summary:

We are seeking a skilled and customer-focusedDesktop Support Engineer to join our IT support team. You will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network-related issues. This role involves direct user support and requires strong problem-solving and communication skills.

Key Responsibilities:

• ProvideLevel 1 and Level 2 support to end-users for hardware, software, and networking issues.

• Install, configure, and troubleshoot desktop systems, laptops, printers, mobile devices, and software.

• Maintain and support Microsoft Windows and macOS environments.

• Respond to tickets via helpdesk system, phone, email, or in person.

• Set up and maintain user accounts, permissions, and passwords in Active Directory.

• Deploy operating system images and software via tools like SCCM, Intune, or similar.

• Assist with onboarding/offboarding processes, including provisioning of IT equipment.

• Maintain inventory of IT hardware and software licenses.

• Escalate unresolved issues to the next level of support or vendors.

• Maintain documentation of support issues and solutions.

• Ensure compliance with security and data protection policies.

Required Qualifications:

• Associate's or Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).

• 1-3 years of experience in desktop support or similar IT support role.

• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.

• Experience with Active Directory, Office 365, and remote support tools.

• Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.

• Excellent problem-solving and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certifications (MCP, MCSA, etc.)

• Experience with ITIL processes.

• Familiarity with scripting (PowerShell, Bash) is a plus.

• Experience supporting virtual desktop environments (e.g., Citrix, VMware).