Desktop Support Engineer

Key Responsibilities:

• Experience with Dell & HP laptops, HP network printers, iPhones\ MAC'

• Excellent technical troubleshooting skills in windows11 \Mac\Linux.

• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

• Reviewing, resolving and closing tickets in the ServiceNow queue. • Arrange for repairs by vendors\ OEM and external repair facilities as necessary.

• Performing moves, adds and changes of software and hardware for all endpoints.

• Diagnose, resolve and follow through on computer malfunction.

• Installation/troubleshooting software in systems and equipment problems or malfunctions.

• Identifying causes and recommending solutions.

• Excellent technical troubleshooting skills windows11 \Mac\Linux.

• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

Qualifications and Experience:

• Degree or coursework in computer studies and/or information technology. • Good telephone and interpersonal skills is a must.

• Ability to troubleshoot and resolve hardware & OS problems on endpoints • Exposure to Windows OS \Mac OS & Linux; in depth knowledge of Windows10 \11 and Microsoft Office products.

• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

• General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.

• Have an understanding of networking concepts and practice.

• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

• Awareness of EDR solutions & patching

• Experience with Dell & HP desktops and laptops, HP network printers, iPhones\ MAC'

• Experience MS Intune & O365 Skills and Attributes:

• Strong interpersonal and communication skills

• Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions

• Good timekeeping for projects and required deadlines

• Ability to multi-task – such as projects requiring opposing skills and work environments

• Ability to prioritize tasks and workload

• Clear precise attitude with methodical attention to detail

• Telephony soft skills

• Mentoring and training of co-workers at all levels of competence