Desktop Support

Job Title : Desktop Support

Location : 400 Main St, East Hartford CT 06118
Duration : 12+ months Contract (with possible extension)

Job Description:

Experience with senior deskside support to build machines, install software, move customer office or cube equipment (workstation or laptop) from one location to the other.
Provide support on various laptop, desktop and tablet running Win 7/10 /11
Refresh IMAC
Imaging, Refreshes
Experience in performing warehouse duties
Need expertise in troubleshooting, Incident work
Understanding the impacts of Active directory and domains would be helpful and data migration too.
Installation, configuration and maintenance of windows, hardware’s and software’s.
Ticketing Experience (Client uses Service Now Ticketing) – Any ticketing experience, Service Now a plus.)
IT deskside support technician who is under moderate supervision.
Conducts service request and incident resolution for moderately complex end user hardware and software.
AAS degree (or 2-year post high school training) with a minimum of 2 years relevant experience OR in the absence of a HS diploma, GED or AAS degree, 5 years of relevant experience is required.