Desktop Support

Job Title: Desktop Support Engineer

Location: Atlanta, GA (Onsite)

Duration: Contract

Pay Rate: Up to $22/hr (W2)

Job Summary

We are seeking a Desktop Support Engineer to provide onsite technical support in a fast-paced Asset Management environment. The ideal candidate will have strong Windows desktop support experience, excellent troubleshooting skills, and the ability to provide white-glove support to business users. This role primarily focuses on desktop/laptop support, workstation setup, hardware troubleshooting, and end-user support.

Required Skills

• 2–4+ years of Desktop Support experience
• Strong Windows desktop and endpoint support
• Experience with hardware troubleshooting, laptops, desktops, monitors, and peripherals
• Multi-monitor and workstation setup experience
• Basic knowledge of Active Directory, VPN, Networking, and Citrix/VDI
• Experience with ServiceNow, Jira, or similar ITSM tools
• Excellent communication and customer service skills
• Ability to work in a fast-paced, high-priority environment

Preferred Skills

• Experience supporting financial services or asset management users
• Exposure to Bloomberg, Refinitiv, FactSet, or similar market data platforms
• Knowledge of OMS/EMS or Aladdin
• Experience providing VIP/White-Glove support

Key Responsibilities

• Provide onsite desktop and laptop support for end users
• Install, configure, and troubleshoot Windows devices and peripherals
• Support multi-monitor workstation setups
• Resolve hardware, software, networking, VPN, and access-related issues
• Manage incidents and service requests using ServiceNow or Jira
• Support user onboarding and equipment deployment
• Coordinate with infrastructure and application teams to resolve complex issues
• Deliver excellent customer service while meeting SLA commitments
• Maintain accurate documentation and contribute to the knowledge base

Additional Information

• Location: Onsite – Atlanta, GA
• Vaccination Required
• No C2C/Subcontracting
• Background Check Required
• Multiple Openings