Desktop Management

Diverse Lynx India

Location not stated

1 month ago

Role Descriptions: Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.Provide Remote support coverage for in-scope locations for level 2 type issues.Provide remote assistance with conferencing equipments and related issues which can be remotely troubleshooted.Track| maintain and report the equipment spares inventory levels and replenishment requirements for spares| replenishment| and servicing.Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.Provide instructions and usage assistance to End Users with supported devices and software.Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.On-call support for high priority incidents.Provide clear escalation procedures for all the services and end user issues.For unresolved incidents route the tickets to next level groups like security admin| Network or any other application support groups for further assistance
Essential Skills: Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.Provide Remote support coverage for in-scope locations for level 2 type issues.Provide remote assistance with conferencing equipments and related issues which can be remotely troubleshooted.Track| maintain and report the equipment spares inventory levels and replenishment requirements for spares| replenishment| and servicing.Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.Provide instructions and usage assistance to End Users with supported devices and software.Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.On-call support for high priority incidents.Provide clear escalation procedures for all the services and end user issues.For unresolved incidents route the tickets to next level groups like security admin| Network or any other application support groups for further assistance
Desirable Skills:
Keyword:
Skills: Order and Service Management~Desktop Management - Infrastructure Services (IS)

1. Location of city with Area-- Hyderabad or Bangalore
2. Years of Exp --Min 5+, total 6+
3. Shift Timings--- Rotational/Night shifts

Desktop Management · Diverse Lynx India

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