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B

Deputy Healthcare Services Manager

Boots
🇬🇧 United Kingdom
On-site
Manager or above
2 days ago
  • Equity
2 days ago
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Job Description

Contract: Full-Time, Permanent
Shift pattern:Standard hours
Location:Nottingham (Support Office)
Recruitment Partner: Daniel White, Daniel.White1@boots.com


Are you ready to make a real difference in healthcare? Join Boots as a Deputy Healthcare Services Manager in Nottingham, Beeston and be part of a team that delivers care, confidence, and connection in communities across the UK and Ireland.

Join Boots’ Central Healthcare Services team in Nottingham as Deputy Healthcare Services Manager. Help lead our remote pharmacist team to deliver safe, high-quality New Medicines Service (NMS) consultations and support the development of future remote clinical services.

What you’ll be doing
As the Deputy Healthcare Services Manager, you will play a pivotal role in our Central Operations team. You will support the oversight of a dedicated team, ensuring that our healthcare services are delivered to the highest standards.

Key responsibilities
  • Deputise for the Manager to maintain safe, effective service delivery and make day-to-day operational decisions, escalating strategic, financial or people matters when appropriate.
  • Work alongside colleagues as a pharmacist, delivering NMS consultations and supporting the team with clinical queries.
  • Use service data, including claimed calls, contact rates, productivity and patient experience, to improve performance and match capacity to demand.
  • Coach and develop pharmacists through quality reviews, feedback and performance conversations.
  • Help maintain clinical governance, compliance with NHS service requirements, Boots procedures and information governance.
  • Support recruitment, induction and the introduction of new remote clinical services and systems; work with Quality, NHS Services, Digital and Workforce Planning teams.

What you’ll need to have (our must-haves)
  • Proven experience in healthcare management or a similar role.
  • Experience leading pharmacy teams in community pharmacy, remote services or healthcare operations.
  • Current registration as a pharmacist with the GPhC, PSNI or PSI, with up-to-date continuing professional development.
  • Knowledge of NHS pharmacy services, particularly NMS, and sound clinical judgement.
  • Experience using performance data to improve service delivery and operational efficiency.
  • Ability to coach colleagues, have constructive performance conversations and communicate effectively with stakeholders.
  • Ability to prioritise competing demands while maintaining patient safety, service quality and professional standards.

It would be great if you also have
  • Experience delivering or helping to develop remote clinical services.
  • Experience supporting recruitment, induction or pharmacist development.
  • Experience implementing new systems, service improvements or transformation initiatives.
  • Experience working with quality, digital or workforce planning teams.

Where your brilliance can take you
At Boots, we are committed to your professional growth. You will have access to ongoing training and development opportunities, allowing you to shape your career path and make a lasting impact in the healthcare sector.

Rewards designed for you
  • Boots Retirement Savings Plan
  • Generous employee discounts for you and a family member
  • Enhanced maternity/paternity/adoption leave pay
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
  • Flexible benefits scheme including options for additional holiday, discounted gym membership, life assurance, and much more.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.

A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon. Be brilliant with Boots.
  • Level: Level 6
  • Business area: Support Office
  • Function: Customer Support Centre, Retail & Central Operations
  • Keywords: Deputy, Healthcare, Services, Manager
  • Hours per week: 40
  • Latitude,longitude 1: 52.927182,-1.183948
  • Office use only: No
  • Airport: No
  • No7 Careers: No
  • Company: Non Stores
  • Division: Non Stores
  • Should this vacancy be excluded from being posted onto the Boots.jobs career site?: No
  • Area: East Midlands (non stores)
  • Job Code: FAU Assistant Manager
  • Store: Nottingham Support Office
  • Req Posted Date: 22-Sep-2026

Deputy Healthcare Services Manager · Boots

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