Specialist 3, Inside Product

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Specialist 3, Inside Product 

At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email. 

What you’ll achieve: 

As a Specialist, you will own a defined product set, responding to customer inquiries with accurate configurations and clear guidance. You will collaborate with Inside Sales to qualify needs, prepare quotes, and ensure availability and delivery expectations. You will contribute to playbooks and knowledge articles that improve team efficiency and customer experience. 

Join us to do the best work of your career and make a profound social impact as a Specialist on our Inside Product Specialist team. 

Take the first step towards your dream career 

 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• Implementation + integration skills -ability to configure, deploy, and integrate security tools into the customer environment.
• Strong problem-solving / architecture basics -can understand a use case, map the right solution, and explain the security flow clearly.
• Customer-facing communication -can translate technical features into business value and handle customer discussions confidently.
• Competitive knowledge: Rubrik, Cohesity, Veeam, Commvault, ExaGrid, HPE StoreOnce
• Backup/recovery basics: RPO/RTO, retention, backup windows, recovery workflows. 

 

Desirable Requirements 

• 3-6 years of experience in Bachelor’s degree in Business/Marketing/Engineering or related field. 
• Exposure to CRM/CPQ and inventory/pricing systems.