Specialist 2, Inside Product

Description: 

TheSales Inbound role is responsible for managing customer interactions acrosscalls, chats, and emails to deliver a seamless and positive customer experience while driving sales outcomes. This role supports bothexisting and new customers by understanding their requirements and recommending the most suitableDell products, services, warranties, and support solutions.

The ideal candidate will engage customers through inbound channels and, when needed, conduct follow-up outbound outreach to progress opportunities, resolve queries, and close sales. They will work in close alignment with internal teams and sales colleagues to support business goals and maintain strong customer relationships.

Key Responsibilities

• Manage customer interactions throughinbound calls, chats, emails, and web-based interfaces
• Respond promptly and professionally to customer enquiries with a focus onsales conversion andcustomer satisfaction
• Understand customer needs and recommend appropriateservices, warranties, and solution offerings
• Drive sales opportunities with bothexisting customers andnew prospects
• Conduct follow-upoutbound calls or emails as required to progress leads and close opportunities
• Build working knowledge of Dell’stechnology, products, and services to align solutions with customer requirements
• Collaborate effectively withcross-functional teams and sales colleagues to support the end-to-end sales process
• Maintain accuracy inadministrative, operational, and system-related tasks
• Use sound judgment to analyze customer requirements and make routine business decisions
• Ensure all interactions reflect Dell’s commitment to ahigh-quality customer experience

Preferred Skills and Experience

• Strong verbal and written communication skills acrossphone, chat, and email
• Ability to understand customer needs and recommend relevant solutions
• Basic sales acumen with a customer-focused mindset
• Comfortable handling multiple communication channels in a fast-paced environment
• Good collaboration and interpersonal skills
• Strong attention to detail and execution of operational processes
• Ability to learn quickly and develop knowledge across a broad range of products and services

Key Success Factors

• Delivering a consistent and positivecustomer experience
• Achieving sales and productivity targets across inbound channels
• Effectively identifying customer needs and matching them with the right solutions
• Demonstrating accountability, responsiveness, and teamwork
• Maintaining operational accuracy and timely follow-up

Desirable Requirements
•Bachelor's degree

Who we are:

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 10-Jul-2026.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policyhere.