Senior Consultant, Account Services Management - Plano, Texas

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Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)  

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as aCustomer Delivery Executive in ourSolutions Support as a Service team supportingPowerEdge XE servers inPlano, Texas.

What you’ll achieve

The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.

• Essential Requirements
• Travel & flexibility: Willingness to travel regionally as business needs fluctuate
• Deal governance expertise: Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals
• AI & infrastructure knowledge: Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms
• Operational & delivery leadership: Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles
• Customer & communication strengths: Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes
   
• Qualifications
• Deep technical expertise in AI product, work cases, and infrastructure. With 8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors
• Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications
• Bachelor’s degree in information technology, Computer Science, or a related field.
• Valid driver’s license required

• Willingness to travel periodically to customer sites for escalations or hands-on data center training

  Compensation​

  Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000

   

• Benefits and Perks of working at Dell Technologies

   

  Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.