LikeRemotePrincipal Engineer, Service Delivery-PPDM
from 🇮🇳 India
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Principal Engineer, Service Delivery
Dell Technologies customers rely on our products and services to drive progress. We take the services we deliver extremely seriously—ensuring our technology solutions help customers achieve their business priorities, overcome challenges, and scale for the future.
Infrastructure Services plays a critical role in designing, deploying, and operating secure, resilient, and high‑performance platforms. As trusted technical advisors, we partner closely with customers and internal teams to deliver enterprise‑grade, software‑defined infrastructure and drive continuous improvement across environments.
Join us as aPrincipal Engineer, Service Delivery in our Infra Managed Services team in Bangalore to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Principal Engineer, Service Delivery, you will provide world-class technical expertise by managing and supporting enterprise data protection environments across Dell’s global customers. You will act as a technical leader and escalation point, ensuring the stability, availability, and performance of backup, recovery, and infrastructure platforms.
You will play a key role in driving operational excellence, SLA adherence, and continuous improvement initiatives, while collaborating with global teams and leading critical customer engagements.
You will:
- Manage and supportend-to-end data protection environments (PPDM, NetWorker, Data Domain)
- HandleL3 troubleshooting, incidents, and major escalations
- EnsureSLA adherence, backups, restores, and disaster recovery readiness
- Leadupgrades, migrations, and performance optimization
- Collaborate with customers and teams, providingtechnical leadership and guidance
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 9+ years inDell EMC Data Protection (PPDM, NetWorker, Data Domain)
- Strong expertise inbackup & recovery (VMware, Oracle, SQL)
- Proventroubleshooting & incident management skills
- Experience inmigration, upgrades, DR, and capacity planning
- Working knowledge ofITIL processes (Incident, Change, Problem)
Desirable Requirements
- Certifications inPPDM / NetWorker / Data Domain / ITIL
- Exposure tocloud, hybrid environments, and storage/virtualization
