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IAM Operations Engineer

🇧🇷 Brazil

Management

Azure

Design

Cybersecurity

Testing

IAM Operations Engineer

from 🇧🇷 Brazil

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.Read the full Equal Employment Opportunity Policy.

Visit ourCulture Code page to learn more about how we work and lead.

IAM Operations Engineer

 

The Dell Security & Resiliency organization (SRO) manages security risk across all aspects of Dell’s business. You will have an excellent opportunity to influence the security culture at Dell and further develop your career.

Join us as anIAM Operations Engineer on our Cybersecurity team inEldorado do Sul/RS, Brazil orSao Paulo, SP office, Brazil  to do the best work of your career and make a profound social impact.

 

What you’ll achieve

As an IAM Operations Engineer, you will be responsible for the operational support, optimization, planning, design, testing, and management of Identity & Access Management (IAM) tools and technologies.

This role is strongly focused onhands-on operations and production support, requiring deep troubleshooting expertise, process discipline, and strong documentation practices. You will play a critical role in ensuring secure and reliable identity services across the enterprise while supporting live IAM environments and resolving access-related issues.

Working as part of a global team, you will help ensure consistent operational execution, maintain strong technical documentation, improve IAM processes, and collaborate with cyber engineering, IT, and business application teams to enhance the organization’s identity security posture.

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

 

Essential Requirements 

    • 3+ years of experience inIAM, IT operations, or cybersecurity, with stronghands-on operational/support experience (not purely architecture or strategy)
    • Background inIT Support / Service Desk is acceptable with relevant IAM exposure
    • Hands-on experience with IAM platforms, including at least one of the following areas:
      • Directory services: Active Directory, Entra ID (Azure AD)
      • Authentication: SSO, MFA (Okta, Duo, Ping, RSA, or similar)
      • Identity governance / access management tools
    • Working knowledge of IAM fundamentals:
      • JML (Joiner/Mover/Leaver)
      • RBAC (Role-Based Access Control)
      • Least privilege
      • Access governance and SSO
    • Proven experience in:
      • Incident resolution
      • Troubleshooting access issues
      • Supporting live IAM environments
    • Strong understanding of ITIL processes (Incident, Change, Problem Management)
    • Experience handling tickets and workflows (ServiceNow is a plus)
    • Strong documentation skills (runbooks, SOPs, knowledge base)
    • Strong analytical, troubleshooting, and problem-solving skills
    • Strong communication skills, includingEnglish (written and spoken)

 

Desirable Requirements

    • Experience with IAM solutions such asSailPoint, Saviynt, Okta, CyberArk, Ping or similar,
    • Experience with:
      • IAM integrations, migrations, or upgrades
      • Testing IAM solutions and validating access during deployments
    • Exposure toautomation or workflow improvement initiatives
    • Experience working inglobal environments and cross-functional teams
by @maxrusakovic