LikeRemoteHome-Based Support Specialist
from 🇵🇭 Philippines
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings:1
The DCX Client Services -Home-Based Support Specialist will work as a full-time employee for a growing business based in the United States. We are seeking a detail-oriented and proactive Support Specialist to assist professional property managers utilizing short-term rental market intelligence platforms. This role focuses on providing customer support, data analysis assistance, and platform guidance related to vacation rental performance, competitive benchmarking, and market analytics across major booking channels such as Airbnb and VRBO.
REQUIRED CORE COMPETENCIES
Highly proficient communicator in both spoken and written English
Well-structured and well organized
Possesses strong multi-tasking and prioritization skill sets
Accurate with detailed information
Work well with others and be a team player
WHAT YOU WILL DO
Respond to and resolve partner support tickets/requests
Communicate with clients about the status of open support requests
Log, track, and follow up with clients through the support journey
Work within the support pod to maintain response time and quality standards
Escalate complex issues appropriately
Cross-train on dashboard/implementation basics to support the broader team as needed
Be accountable to KPIs like Time to Resolution, First Response Time, and ticket volume/backlog handled
WHAT WE LOOK FOR
Education: College degree in Marketing, Business Administration, or any related field.
Experience: 2+ years of experience in Customer Support or General Virtual Assistant role
Experience interpreting performance metrics and market data.
Language Proficiency: Excellent written and spoken English
Technical Skills:
Experience working with short-term rental analytics platforms.
Knowledge of revenue management and dynamic pricing strategies.
Familiarity with property management systems (PMS) and channel managers.
Experience supporting professional property managers or hospitality operators.
WHAT WE OFFER
Salary Range: Php 40,000
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
#DCXWorkFromHome Set-up
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
