Home-Based ECommerce Specialist

Number of Openings:1

Hiring Priority: Immediate

TheDCX Client Services - Home-Based E-Commerce Specialist will be the tactical expert who supports the day-to-day operations of the client's online business while also having hands-onexpertise with e-commerce and marketing automation platforms.You will manage andmonitor the brands on the e-commerce platform and collaborate with external partners. 

REQUIRED CORE COMPETENCIES 

• Demonstrated ability to manage multiple projects simultaneously with meticulous attention to detail 

• A highly proficient communicator in both spoken and written English 

• Strong organizational and time management skills   

• Superior project follow-through ensuringtimely completion 

• Familiarity with web-based applications 

WHAT YOU WILL DO 

• Build and maintain custom webstores using platforms like SAGE, Order My Gear (OMG), and BrightStores.

• Perform store refreshes and updates, including product merchandising and virtual image sourcing.

• Execute website edits and maintenance based on AE requests.

• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness. 

• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems. 

• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests. 

• Coordinate the production of orders and ensuretimely communication with suppliers about orders using an e-commerce platform. 

• Enter orders from webstores into HALO systems (e.g., MStar, NetSuite).

• Set up orders for processing, verify inventory and pricing, and initiate account setup.

• Provide platform guidance to AEs and internal teams.

• Ad hoc tasks aligned with those mentioned above. 

WHAT WE LOOK FOR 

• Education:Bachelor's degree inMarketing, Communications, and BusinessAdministration, or any related field.  

• Experience:Minimum of 2 years in a customer service or order managementrole.  

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule:Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:Proficient in both Microsoft and Google applications.Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

• Industry Specific Software/Knowledge:   

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

• Previous store-building experience with Shopify or other platforms is a plus, but not necessary. 

• Experience with e-commerce platforms and order management systems.

• Strong organizational and communication skills.

• Ability to manage multiple tasks and prioritize effectively.

• Detail-oriented with a commitment to accuracy and client satisfaction.

WHAT WE OFFER 

• Salary Range:Php 30,000 

• Industry:Promotional Products 

• Job Type:Full-time 

• Work Shift: 8:00 AM - 5:00PM CST (USA) 

• Workdays: Monday through Friday (USA) 

• ##DCXWorkFromHome Set-up

Benefits of working with us:  

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride inassisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!