DB-Digital Experience Associate

Job Title

DB-Digital Experience Associate

Business Unit

Digital Banking

Reporting To

Digital Experience Manager

Job Function and Role Type

Product & Technology, Individual Contributor

Version No

1.0

Job Purpose

Develop user journeys and customer experience for the Digital Program in Wholesale Banking. Build and manage ecosystem partnerships to deliver measurable business value through strategic objectives.

Key Responsibilities

Digital Engagement and Development

Engage with wholesale banking partners to identify key products and processes for digitization; Design digital roadmaps and implement product journeys aligned with business objectives; Coordinate with stakeholders to collect requirements, convert them into actionable items, and execute; Steer the development of digital platforms, features, and solutions for web and mobile; Analyze data to identify performance improvement opportunities and drive feature roadmaps; Collaborate with cross-functional teams to launch features and enhance customer engagement; Monitor customer usage, address pain points, and implement feedback for continuous improvement.

Education:

Graduation from a reputed engineering institute; CA/MBA preferred.

Certifications:

None specified.

Key Competencies

Customer experience focus, strategic and analytical thinking, cross-functional collaboration, data-driven decision-making, innovation in digital technologies.

Major Stakeholders

Product/Business, Operations, IT, Legal & Compliance, Marketing, Digital Innovation & Transformation.