Customer Service Representative I - PT - Airport

Summary
Responsible for variety of duties that contribute to the overall success of the fixed base operations (FBO) with the focus on providing excellent customer service and a welcoming environment.  Responds to customer inquiries on the phone and in person providing airport information. Works closely with FBO team to ensure service needs are met.  Rotating schedule to include weekdays, evenings, and weekends.

Essential Duties and Responsibilities

• Professionally greets all customers and visitors
• Guides customers within the airport for services
• Records customer information and preferences into the computer system
• Increases customer satisfaction by responding promptly to requests 
• Prepares for incoming aircraft; ensures customer requests are fulfilled, and necessary staff is available upon plane arrival
• Receives fuel order requests and coordinates with the line service team to fulfil order
• Prepares invoices for services rendered through the X1FBO system to customers, pilots, and transients
• Communicates clearly over radio, in person, and over the phone
• Maintains neat work area at the customer service desk, the lobby, Pilot’s Lounge, and FBO amenities
• Drives as needed during special events
• Adheres to attendance policy; ensures punctuality for assigned shift
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• One year of customer service experience in an airport environment or related customer service industry
• Pass an onsite airport driver’s test for driving in an Airport Operations Area

Certificates, Licenses, Registration

• Valid Driver License